Technical Business Analyst, Product & Pricing Operations

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.

This role is based in Hyderabad and follows PST working hours (5:30 PM to 2:30 AM IST).

What You'll Actually Be Doing

• Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
• Implemented and have a deep understanding of Product Lifecycle Management along with Pricing Strategies.
• Partners with stakeholders to capture product configuration requirements and drives their execution and ongoing support throughout the Product (SKU) Lifecycle Management process.
• Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
• Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
• Should have done at least two end-to-end implementation of a CPQ project.
• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
• Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
• Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
• This position follows PST working hours only (5:30 PM - 2:30 AM IST).
• This is an Office based position out of the Hyderabad Office.

You're Our Person If...

• Proficiency in Salesforce administration and SOQL.
• Hands-on experience with Salesforce CPQ, Apttus CPQ, and Approvals.
• Proficiency in using AI tools (e.g., generative AI assistants) to improve productivity, analysis, and problem-solving.
• Excellent written and verbal communication skills, with a customer-service mindset.
• Strong analytical, troubleshooting, and decision-making skills.
• Ability to explain technical issues clearly to executive leadership and non-technical audiences.
• Ability to manage workload with minimal supervision while prioritizing accuracy of deliverables.
• Bachelor's degree (B.E./B.Tech) in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of technical and administrative experience on Salesforce projects.
• 1+ year of hands-on experience configuring a CPQ system.

Even Better If...

• Experience with Python, Salesforce Agentforce, or other AI and automation scripting tools.

Technical Business Analyst (Shift: 5:30pm - 2:30am), Product & Pricing Ops - Hyderabad

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.