Technical Business Analyst / Data Analyst

Working Relationship: The Technical BA / Data Analyst will focus on understanding the business context documenting requirements, use cases, user personas, user stories, process flows, and control intent — while the Data Engineer / Reporting Analyst provides the technical capability to interrogate, transform, and visualise the supporting data. Together, they will analyse current PrivilegeGuard logs (accessible via DataBricks and PowerBI) to uncover behavioural trends, identify recurring tasks, and detect control weaknesses or inefficiencies.

Insights from this analysis will feed directly into requirements definition, design decisions, and automation opportunities, ensuring the replacement solution is both technically effective and operationally aligned.

The BA will drive workshops and requirements capture, while the Data Engineer will rapidly prototype dashboards and analytics views in Databricks and Power BI to validate findings.

Both roles will work closely with the IAM Controls team and the Engineering teams of the Central Technology Office to ensure that any proposals for logging, monitoring, and enhanced reporting are fully evidence-based and audit-ready.

The current privilege management solution (PrivilegeGuard) is due for replacement during 2026, this project will be working closely with the solution replacement project to provide documentation on various aspects, including requirements, reporting, control expectations and automation. Where possible all recommendations by the BA and Data Engineer should be solution agnostic.

Purpose of the Role:

The Technical Business Analyst / Data Analyst will play a key role in understanding how the existing PrivilegeGuard implementation operates across the global estate, documenting current processes, analysing activity logs, and supporting the design of new controls, as well the replacement solution. This role bridges the gap between technical data discovery and business requirements, ensuring that changes to process, monitoring, and management fully supports that of the IAM uplifted controls, compliance needs, and operational realities.

Key Responsibilities

• Analyse existing Privilege Guard logs and identify patterns of privileged access behaviour.
• Document Requirements, Current processes, User Stories and Use Cases.
• Identify repetitive or high-frequency elevated tasks that may be suitable for automation.
• Work with control owners and system administrators to translate findings into actionable business and technical requirements.
• Define requirements for new dashboards, alerts, and reports to support key control indicators (KCIs).
• Support the development of test cases, user acceptance criteria, and validation scripts for the new solution.
• Collaborate closely with Data Engineering and IAM teams to ensure data completeness, consistency, and traceability.
• Contribute to workshops and requirements validation sessions.
• Comprehensive process and data flow documentation showing how privilege elevation currently operates.**
• Evidence-backed requirements and user stories for the new solution, including control wording and KCI definitions. **
• A data dictionary and report specification detailing the structure, fields, and metrics required for future analytics and compliance reporting. **
• Power BI dashboards and Databricks notebooks demonstrating insights, trends, and gaps in existing behaviour. **
• Recommendations for automation of common elevation tasks, backed by frequency and impact analysis. **

Skills & Experience

• Strong background as a Technical BA or Data Analyst within large-scale IT or IAM programmes.
• Ability to define and document business processes, workflows, and use cases.
• Experience analysing security or system logs, ideally across enterprise environments.
• Excellent data interpretation and reporting skills, with a focus on actionable insight.
• Familiarity with privilege management tools (e.g., Privilege Guard, BeyondTrust, CyberArk) advantageous.
• Proficient with SQL and Excel; exposure to data visualisation tools (ideally PowerBI) a plus.
• Strong written and verbal communication skills with experience engaging technical and non-technical stakeholders.