Technical Billing Consultant

About Ryewalk

At Ryewalk, we go beyond solving problems - we engineer smart, scalable solutions that drive business success.

• Salesforce Experts – We don't just implement CRM solutions; we tailor Salesforce to fit our client's business, ensuring seamless adoption and maximum impact.
• Cloud Strategists – We design and build cloud architectures in AWS that are robust, scalable, and ready for the future.
• Tech Trailblazers – When technology challenges stall progress, we step in, streamline, and deliver. No jargon, no fluff—just outcomes that matter.

If it's a complex tech challenge, we're the team that makes it work.

Role Overview

This is a hands-on technical consulting role at the centre of our clients revenue systems — where subscriptions, billing, CRM and order flows meet. You will start with billing operations support on Zuora, and grow into the wider Quote-to-Cash stack: Salesforce CRM, CPQ, integrations and revenue reporting.

We are looking for someone who wants to build breadth across revenue systems — not stay inside a single platform. If you are a strong subscription-billing support consultant who wants a wider technical canvas, this role is built for you.

Key Responsibilities

Billing operations — your primary focus at the start

▪ Act as the support consultant for subscription billing on Zuora — subscriptions, invoicing, payments, amendments, renewals and cancellations.

▪ Troubleshoot production issues, perform root-cause analysis and implement permanent fixes.

▪ Configure and maintain the product catalog, rate plans, charges, billing rules, payment workflows and Zuora Workflows.

▪ Support operational reporting, data analysis and issue tracking (Data Query / ZOQL). Cross-functional scope — where you will grow

▪ Monitor and troubleshoot Salesforce–Zuora integrations, data synchronisation, and order flows from Salesforce and web channels.

▪ Work across the Quote-to-Cash chain — CPQ, order management, revenue reporting — building working capability in Salesforce alongside billing.

▪ Contribute to enhancements, configuration changes and small technical builds as the client landscape evolves. Client engagement

▪ Coordinate with vendor support teams and keep customers updated on incidents, enhancements and support activity.

▪ Translate between business stakeholders and technical teams.

What You Must Bring

▪ 3–5 years of total experience in technical consulting, application support or revenue systems.

▪ Hands-on experience supporting subscription billing in a customer-facing environment. Zuora preferred; strong equivalent platform experience (Salesforce Revenue Cloud / CPQ, Chargebee, SAP BRIM, Oracle BRM) considered where the Quote-to-Cash fundamentals are solid.

▪ Solid understanding of subscription billing concepts — invoicing, payments, amendments, renewals, proration — and the Quote-to-Cash lifecycle.

▪ Production support experience with strong troubleshooting, analytical and data-investigation skills. ▪ Working comfort with data queries, reporting, and reading integration logs.

Nice to have

▪Working exposure to Zuora Billing configuration — product catalog, rate plans, billing rules.

▪ Exposure to Zuora CPQ and Zuora Workflows.

▪ Exposure to Salesforce CRM, CPQ or Revenue Cloud.

▪ Understanding of REST APIs and system integrations.

▪ Experience in SaaS or subscription-based business models.

▪ Zuora or Salesforce certifications.

Who Thrives Here

▪ Takes ownership, works independently, and drives issues to closure with minimal supervision.

▪ Learns platforms quickly and wants breadth rather than depth in a single tool.

▪ Communicates clearly with both business and technical stakeholders.

▪ Curious, detail-oriented, dependable and practical.

▪ Looking for a long-term opportunity with a growing consulting firm.

What We Offer

▪ Exposure across the full revenue systems stack — billing, CRM, CPQ and integrations.

▪ Direct client ownership from early on, not layers of process.

▪ A consulting career path that widens with you, rather than tying you to one platform.

A note on fit. Compensation for this role is aligned to the 3–5 year experience band. Applicants with significantly higher experience are unlikely to be a match for this position, and we would rather be upfront than waste your time.