{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Assistance Center Representative","description":"

Job Description and Responsibilities

Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
Problem management with focus on wide scale technical issues.
As a member of the technical assistance team, you ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

Qualifications

2 year experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
Languages: Fluency in English is a must.

Education:

Bachelors in Information Technology (B.Tech, BE or MCA) or equivalent.

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