Technical Architect - Salesforce (Life science)

Role: Salesforce Health Cloud or Life Sciences Cloud (Advanced Therapy Module (ATM))

Experience: 7+ years

Architect: 3+ Years

Location: India (Hybrid, Chennai / Vizianagaram or Remote)

mandatory: Salesforce Health Cloud or Life Sciences Cloud, specifically

the Advanced Therapy Module, architecting integrations between Salesforce and external systems (LIMS,

ERP, EHR, logistics or courier platforms) using MuleSoft or similar tool

MANDATORY: Advanced Therapy Module (ATM)

Key Responsibilities

• Architect end-to-end solutions on Salesforce Health Cloud or Life Sciences Cloud

leveraging the Advanced Therapy Module for cell and gene therapy chain of custody and

chain of identity tracking

• Design patient or participant scheduling workflows spanning collection, manufacturing

slot booking, and infusion milestones

• Architect integration patterns connecting ATM to external systems (LIMS, ERP, courier

and logistics platforms, EHR) using MuleSoft or equivalent middleware, ensuring realtime visibility into product status and chain of custody

• Lead technical design sessions with clinical operations, patient services, and IT

stakeholders, translating regulated business processes into scalable Salesforce

architecture

• Own solution architecture across data model, security and sharing, automation (Flow,

Apex), and integration layers, ensuring alignment with 21 CFR Part 11, HIPAA, and GxP

requirements

• Provide architectural governance across delivery teams and mentor developers and

configuration analysts

• Support presales activities including solution design workshops, estimation, and RFP

responses for cell and gene therapy prospects

• Flex into broader patient services, clinical, or commercial Salesforce project work as

capacity and client need allow

• Partner with QA and validation teams on computer system validation (CSV)

documentation for regulated environments

Required Qualifications

• 7+ years of Salesforce experience, including 3+ years in an architect-level role

• Hands-on experience with Salesforce Health Cloud or Life Sciences Cloud, specifically

the Advanced Therapy Module

• Active Salesforce Certified Architect credential (Application Architect, System Architect,

or Technical Architect)

• Experience architecting integrations between Salesforce and external systems (LIMS,

ERP, EHR, logistics or courier platforms) using MuleSoft or similar tools

• Working knowledge of life sciences regulatory frameworks including 21 CFR Part 11,

GxP/CSV, and HIPAA

• Strong command of Salesforce data model, security architecture, and automation (Flow,

Apex)

• Excellent stakeholder communication skills, with the ability to translate clinical or

commercial operations requirements into technical architecture

Preferred Qualifications:

• Salesforce Certified Technical Architect (CTA)

• Health Cloud Accredited Professional or Agentforce Life Sciences Consultant

certification

• Experience in clinical trial operations (chain of custody or chain of identity tracking) or

commercial patient services and hub scheduling

• MuleSoft Certified Integration Architect or Developer

• Experience with clinical trial management systems (Vault CTMS, Veeva, or similar)

• Familiarity with Salesforce Scheduler or Field Service for site and appointment

coordination

• Experience with Data Cloud for unified patient or participant data

• Exposure to OmniStudio for guided workflows

• Knowledge of ICH-GCP, cold chain and product traceability requirements, and unique

product/device identifier standards

• Familiarity with HL7/FHIR interoperability standards

• Experience with Shield Platform Encryption or equivalent PHI protection controls

• Prior consulting or professional services background in life science