Technical Analyst

Job Summary

Drive the learning and development initiatives for corporate office and hotel operations including implementing and evaluating training programs that align with the strategic objectives and enhance employee performance.

Essential Job Tasks

• Drive the learning and development initiatives for Corporate office and Hotels
• Assist in conducting needs assessment to identify training requirements across the organization This is to ensure that at the learning programs offered are aligned with business goals as well as employee development needs
• Manage the Online learning portal in a manner to ensure maximum use of the same. This will include driving of assigned learning paths through weekly updates to concerned stakeholders, promotion & execution of engagement activities, etc
• Maintain MIS of all corporate programs (LMS updates) , Minutes of Review Meetings , Creating dashboards as required
• Assist in co ordination of Corporate programs as required
• Assist in Cadre Programs: SEDP and MMT (Scheduling monthly engagements, blocking calendars, session posters, organising catch up calls, monitoring & review of appraisals and Learning notes, etc)
• Assist in New ERP implementation & maintenance post implementation
• Develop content including training presentations, assessments, Quizzes, etc
• Assist in onboarding of new L&D colleagues ( New Process )

Areas of Responsibility

• Program Development & Execution: Overseeing the implementation, and monitoring of learning programs aimed at enhancing employee capabilities and performance.
• OnLine Learning: Creating learning paths , co ordinating with hotels for assigning, tracking and completion of the assigned learning paths on all on line learning platforms
• Employee Onboarding: Support on boarding of new colleagues in the L&D function at hotels
• Develop & design content for Employee induction and onboarding at hotels
• Collaboration with SMEs: Partner with subject matter experts (SMEs) and external vendors to develop customized learning solutions
• Evaluation & Feedback: Measure & Evaluate Effectiveness of training programs and make necessary improvements based on participant feedback and learning outcomes
• Learning Management System: Manage LMS ensuring that it supports the learning needs of the organisation
• Update LMS with relevant & engaging content
• Maintain and provide MIS /Reports

Additional Information

• Business Acumen
• Innovation Orientation
• Cultural Sensitivity and Global Mindset
• Stakeholder Management
• Project Management
• Analytical Thinking
• Talent Development Focus
• Ethical Judgment
• Results-Oriented
• Agility and Flexibility

Required Qualifications

Bachelors degree in Hotel Management /Human Resources/Business Administration

Work Experience

• 5+ years of experience in Learning & Development
• Good communication & interpersonal skills.
• Proficiency in using LMS, MS Office and other relevant technologies
• Ability to work independently and as part of a team
• Good planning, project management & time management skills.

Languages Needed in Position

• English

Key Interfaces- External

• External Learning & Development Consultants
• Learning Technology Vendors / E-learning Platforms
• Professional Associations (e.g. SHRM)
• Third-Party Training Providers

Key Interfaces- Internal

• Associate Vice President - Learning & Development
• Vice President - Sustainability and Learning & Development
• HR Leadership Team
• Business Unit Heads / Functional Leaders
• Managers and Line Leaders
• Employees (across all levels)
• Learning & Development Team
• IT and Digital Transformation Teams

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.