Technical Account Manager

Job Title

Technical Account Manager

Location

Noida, Uttar Pradesh, India

Job Type

Full time

Industry

IT Services

Responsibilities

• Strategic Account Growth
  • Build and manage relationships across assigned enterprise accounts.
  • Develop a deep understanding of customer business goals, challenges, and priorities.
  • Identify opportunities for account expansion, modernization, automation, and AI adoption.
  • Drive strategic conversations beyond day-to-day service delivery.
• Discovery & Consulting
  • Conduct business discovery sessions with customers.
  • Understand operational pain points and process inefficiencies.
  • Identify opportunities for AI, automation, analytics, and digital transformation.
  • Collaborate with internal teams to develop solution recommendations and transformation roadmaps.
• AI & Transformation Advisory
  • Educate customers on emerging AI capabilities and industry trends.
  • Position AI-led solutions, accelerators, and transformation initiatives aligned with customer business outcomes.
  • Support workshops and executive discussions focused on innovation and business value.
• Executive Stakeholder Engagement
  • Build relationships with business and technology leaders.
  • Facilitate strategic discussions with customer stakeholders.
  • Act as a trusted advisor and long-term transformation partner.
• Account Planning & Expansion
  • Create account growth plans and expansion strategies.
  • Identify new departments, business units, and use cases where additional services or solutions can be introduced.
  • Work closely with sales and delivery teams to convert opportunities into active projects.
• Internal Collaboration
  • Act as the bridge between customers and internal teams.
  • Coordinate with sales, marketing, and delivery teams to align customer priorities and solution strategies.
  • Provide customer feedback and market insights to support future offerings and GTM initiatives.
• Customer Success & Retention
  • Conduct regular business reviews and health checks.
  • Monitor customer satisfaction and engagement levels.
  • Identify risks early and proactively recommend solutions.
  • Support renewals and long-term customer retention initiatives.

Requirements

Required Skills & Experience

• Experience
  • 5-10 years of experience in one or more of the following: Technical Account Management; Customer Success; Consulting; Enterprise Account Management; Solution Consulting; Professional Services.
• Business Skills
  • Strong consulting and discovery skills.
  • Ability to understand customer business challenges and translate them into solution opportunities.
  • Experience conducting executive-level discussions and presentations.
  • Strong account planning and relationship management capabilities.
• Technology Understanding
  • Exposure to enterprise platforms such as Salesforce, Microsoft, ServiceNow, ERP, CRM, PSA, or similar enterprise ecosystems.
  • Understanding of AI, automation, analytics, and digital transformation concepts.
  • Ability to discuss technology solutions from a business outcome perspective.
• Communication Skills
  • Excellent verbal and written communication.
  • Strong presentation and storytelling abilities.
  • Ability to communicate effectively with both business and technical stakeholders.
• Preferred Qualifications
  • Experience working with enterprise customers.
  • Exposure to managed services or professional services organizations.
  • Salesforce ecosystem experience preferred.
  • Certinia experience is a plus.
  • Experience supporting digital transformation or modernization initiatives.
• Key Success Metrics
  • Account Expansion Revenue: Growth within assigned accounts
  • Discovery Workshops: Regular customer engagement and opportunity identification
  • Pipeline Contribution: Creation of qualified expansion opportunities
  • Executive Engagement: Strong stakeholder relationships
  • Customer Retention: High customer satisfaction and renewal rates
  • AI & Transformation Opportunities: Identification and conversion of strategic initiatives
• What Success Looks Like
  • The successful candidate will help transform customer relationships from operational support engagements into strategic business partnerships by identifying growth opportunities, driving transformation discussions, and enabling customers to achieve measurable business outcomes through technology and AI.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.