Technical Account Manager

Technical Account Manager

Location: Mumbai, India

Employment Type: Full-Time | On-Site

Experience: Minimum 5 years of professional experience, including at least 2 years in Sales / Account Management

Industry: Oil & Gas / Energy

Company Description

JIACH Energy Solutions (JES) is a leading provider of equipment and technical services specializing in drilling, completion, and production solutions for the oil and gas industry.

With operations across UAE – Dubai, Saudi Arabia, and India, JES supplies a comprehensive range of products and solutions, including:

• Drilling rig equipment and spares
• Downhole tools
• Instrumentation and automation solutions
• Artificial lift solutions
• Electrical and mechanical equipment
• Inspection, servicing, repair, and maintenance services

JES provides cost-effective inspection, servicing, repair, and overhaul solutions in accordance with applicable API standards and industry requirements, supported by workshops in Dammam, Saudi Arabia, and Mumbai, India.

Serving both onshore and offshore operations, JES is committed to delivering reliable, high-quality equipment and technical services tailored to customer requirements.

The JES team comprises experienced technocrats with decades of combined experience in the energy industry, enabling us to provide practical, technically sound, and customer-focused solutions.

For more information, visit www.jiachenergy.com

Role Description

JIACH Energy Solutions is looking for an experienced and technically oriented Technical Account Manager to join our Mumbai team.

The Technical Account Manager will be responsible for managing key customer accounts while providing technical support and coordinating commercial and project-related activities. The role requires a combination of technical knowledge, customer relationship management, sales coordination, and project execution skills.

Key Responsibilities

• Manage and develop relationships with existing and potential customers in the oil and gas industry.
• Act as the primary point of contact for customers on technical and commercial matters.
• Understand customer requirements and recommend suitable equipment, products, and technical solutions.
• Provide technical support and troubleshoot equipment-related issues, particularly in drilling, completion, and production applications.
• Coordinate with engineering, procurement, service, and operations teams to ensure timely project execution and delivery.
• Plan, coordinate, and monitor customer projects from order placement through completion.
• Coordinate service schedules, equipment deliveries, site visits, inspections, repairs, and commissioning activities.
• Support the sales team during customer meetings, technical discussions, enquiries, and proposal development.
• Identify new business opportunities within existing and prospective customer accounts.
• Prepare and follow up on quotations, technical proposals, and commercial requirements in coordination with the internal team.
• Conduct or coordinate technical product training and customer demonstrations where required.
• Maintain regular communication with customers to ensure high levels of customer satisfaction and retention.
• Collect and communicate customer feedback to internal teams to improve products, services, and solutions.
• Monitor project progress, customer commitments, and delivery schedules.
• Maintain accurate records of customer interactions, opportunities, projects, and account activities.
• Ensure that customer requirements are addressed professionally, efficiently, and within agreed timelines.

Qualifications & Experience

• Bachelor's degree in Instrumentation, Electronics OR Electrical Engineering
• Minimum 5 years of professional experience in the oil & gas, energy, drilling, or related industrial sector.
• Minimum 2 years of experience in Sales / Account Management is required.
• Proven experience in customer relationship management and account development.
• Strong technical troubleshooting and equipment-support capabilities.
• Experience with drilling, completion, production equipment, or related oilfield services will be an advantage.
• Knowledge of API standards, oilfield equipment, safety requirements, and quality practices is preferred.
• Experience in project coordination and execution.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Ability to communicate effectively with customers, engineers, technicians, suppliers, and internal management.
• Ability to work independently and manage multiple customer accounts and priorities.
• Willingness to travel for customer meetings, site visits, inspections, and project-related activities as required.