Technical Account Manager
Anoud Technologies LLC · Chennai · onsite · Posted 52d ago
About a minute. You'll make an account on the way through.
About this role
Job Description
Location: Chennai (Work from Office – Mandatory)
Experience: 10 – 15 Years
Employment Type: Full-time
Certification: PMP Certified – Mandatory
About the Role
Anoud Technologies is seeking an experienced Technical Account Manager with strong Oracle Database and PL/SQL expertise to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine deep database technical knowledge with customer relationship management skills to ensure successful delivery, support, and adoption of our technology solutions.
This role requires hands-on expertise in Oracle Database architecture, advanced PL/SQL development, performance tuning, and the ability to manage customer expectations while driving technical issue resolution and service excellence.
Key Responsibilities
Serve as the primary technical point of contact for assigned customer accounts
Build and maintain strong relationships with customer business and technical stakeholders
Understand customer business requirements and translate them into Oracle Database-based technical solutions
Drive incident resolution, root cause analysis, and problem management on Oracle Database environments
Analyze database performance, query execution plans, and data-related issues using advanced PL/SQL skills
Coordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolution
Lead customer review meetings, service governance discussions, and technical workshops
Monitor Oracle database performance and identify tuning, indexing, and optimization opportunities
Manage customer escalations and ensure adherence to agreed service levels
Support Oracle Database upgrades, patching, migrations, backups, and production releases
Provide technical guidance and best practices on Oracle Database architecture and utilization
Required Skills & Experience
Mandatory Skills
10–15 years of overall IT experience
Strong hands-on expertise in Oracle Database (11g/12c/19c or higher)
Advanced PL/SQL development skills – stored procedures, functions, packages, triggers, cursors
Strong experience in SQL query writing, performance tuning, and query optimization
Experience with execution plan analysis, indexing strategies, and database troubleshooting
Familiarity with database backup, recovery, and basic administration concepts
Experience in customer-facing roles such as Technical Account Management, Application Support, Technical Consulting, or Service Delivery Management
Strong stakeholder management and communication skills
Experience handling customer escalations and critical production issues
PMP (Project Management Professional) certification is mandatory
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