Technical Account Manager

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Do you want to move beyond responding to technical tickets and start architecting the strategy that drives Azure pipeline?

Are you ready to lead the cloud journey, and high-level conversations that convert into a real-world Azure deployment?
How would you empower a sales team to turn a basic customer needs into a transformative cloud opportunity?

We seeking a Technical Account Manager (TAM) to drive Azure pipeline creation, enable our Account Managers, and lead technical conversations that convert customer needs into real cloud opportunities. If you’re passionate about Azure, presales, and shaping customer cloud journeys, this role gives you the platform to make a big impact.As the Azure TAM, you will act as a technical overlay to the sales organization, driving early-stage conversations and progressing deals to technical win.

Key responsibilities 

• Qualify leads and convert them into CRM-ready opportunities by defining clear customer needs, scope, and actionable next steps.
• Conduct customer discovery sessions to understand environments, identify gaps, and document both functional and non-functional requirements.
• Design Azure solutions including landing zones, networking, identity, security baselines, governance, monitoring, and DevOps aligned with CAF/WAF.
• Develop migration and modernization roadmaps with clear assumptions, risks, effort estimates, and recommended technical approaches.
• Lead technical demos, PoCs, and validation efforts while addressing objections and ensuring smooth handover to delivery teams.

• Experience in solutions consulting, presales, or technical specialist roles with a focus on Microsoft Azure.
• Strong knowledge of Azure services: compute, networking, storage, identity (Microsoft Entra ID), security, governance, monitoring, and DevOps.
• Proven ability in customer discovery, gap analysis, and translating business needs into cloud architectures and solution roadmaps.
• Skilled in preparing proposals, RFP/RFI responses, presales documentation, and Statements of Work (SoW).
• Strong communication and stakeholder management skills; Microsoft certifications (AZ-900, AZ-104, AZ-305, AZ-500/SC-series) preferred, with willingness to travel.