Technical Account Manager

About Testsigma

Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent, not just automated.

About the Role

As a Technical Account Manager, you'll own the technical health of your customer accounts — onboarding, adoption, configuration, and ongoing support. You'll work across a mix of customers, from small teams to large enterprises, coordinating with internal teams to make sure they're genuinely getting value from our platform. This role runs on a 24x5 rotational shift model supporting global customers.

What You'll Be Doing

• Lead technical onboarding from kickoff to the customer's first real win
• Identify adoption blockers and build plans to solve them
• Act as the go-to technical expert for complex customer use cases, running calls and deep-dives
• Coordinate with TSE, ES, and Product teams to resolve issues and drive product feedback
• Keep account records, health data, and status updates current

What We're Looking For

• 2-5 years in Technical Account Management, Solutions Engineering, or a similar technical customer-facing role at a SaaS company
• Hands-on experience diagnosing adoption issues using logs, APIs, and usage data
• Experience configuring or integrating a SaaS product in a real customer environment
• Strong written and verbal communication in English
• Comfort with a 24x5 rotational shift model
• Bachelor's degree in CS, Engineering, or equivalent experience

Nice to have: experience with test automation/QA tools, CI/CD pipelines, or platforms like Gainsight, Totango, Postman, Jira, or Salesforce.

Why Join Us

• Deep technical exposure across SMB to enterprise accounts
• Real autonomy managing customers across the US, APAC, and Europe
• Growth path into TAM Lead, ES Lead, or Solutions Engineering
• Flat hierarchy, direct access to Product & Engineering