Technical Account Manager

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Based in Rome or Milan region (Work from Home combined with face-to-face customer visits)

What You'll Do

Provide input to the writing of proposals and Statements of Work 

Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

Assist with assessment and design of solutions as well as post-installation issues

Assist with Veeam Software solution implementation effort estimation 

Create white papers, solutions guides, best practices, custom documentation, etc. 

Deliver onsite knowledge transfer on Veeam Software solutions

Document configuration and completed activities 

Analyse installed environments and guide optimal Veeam Software configurations 

Facilitate communication between client and Veeam support 

Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

Provide input for improvement of process and documentation 

Overnight business stays to meet company goals and objectives 

What You'll Bring: 

VMware VCP, Microsoft MCSE or equivalent experience 

Prince 2, ITIL, PMP,  or equivalent experience 

Bachelor’s Degree in technology required (A combination of education and experience will be considered) 

Hands-on experience with Veeam’s Core products 

Proven Consulting and Project Management  experience 

Excellent communication, interpersonal and relationship-building skills 

Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

Experience with Data Management, Data Protection, Data Analytics 

Extensive experience with Data Center, Business Continuity and Operating Systems 

Experience successfully managing multiple simultaneous projects and accounts 

Working knowledge of Cloud technologies, capabilities, and protocols 

Business proficient in Italian and English 

What You'll Get:

26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Statutory pension and illness coverage via INPS contributions

Private medical insurance for employees and dependents

Life and disability insurance with enhanced coverage

Accidental death and disability coverage with increased benefit for  Dirigenti roles

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note:  If the applicant is permanently present outside Italy, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Italy.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.