Technical Account Manager / (MUMBAI)

We're Hiring: Technical Account Manager

Location: Mumbai

Experience: 4–8 years

FirstHive is looking for an experienced Technical Account Manager to drive customer success, deliver technical solutions, and identify account growth opportunities.

What you'll do:

• Work with clients and internal teams to gather requirements and design technical solutions
• Manage client deliverables, integrations, testing, and deployments
• Create BRDs, FSDs, user stories, solution documents, data maps, API formats, and test scenarios
• Conduct client demos and business reviews
• Monitor account health, manage risks and escalations, and drive customer adoption
• Identify upsell and expansion opportunities in collaboration with Sales

What we're looking for:

• BE/B.Tech in IT/CSE, BCA, or MCA
• 4–8 years of experience in Technical Account Management, Technical Solutioning, or Technical Product Management
• Strong experience in application/data integrations, requirement gathering, data mapping, impact & gap analysis
• Hands-on experience with Postman, JIRA, Databases, MS Office, and ChatGPT/LLMs
• Strong communication, analytical, stakeholder management, and problem-solving skills
• Preferred: CDP/MarTech, MySQL, JavaScript, or MDM

Why FirstHive

• Fast-growing global B2B SaaS startup
• Excellent growth opportunities and competitive remuneration
• Collaborative team and exposure to leading global organizations