Technical Account Manager - Energy Engineer

1. ROLE OVERVIEW

This role bridges technical expertise in energy engineering with customer account management. The successful candidate will develop, deliver, and optimize energy efficiency and sustainability solutions for commercial, industrial, and institutional clients. This is a hybrid role requiring deep technical knowledge of HVAC systems, energy auditing, and building performance optimization, combined with the ability to manage customer relationships and drive solution adoption.

2. KEY RESPONSIBILITIES

Energy Solution Development & Engineering

• Conduct comprehensive energy audits (preliminary and detailed) across designated consumer sectors using BEE-certified methodologies
• Perform energy balance sheet analysis, develop Sankey diagrams, and prepare investment-grade recommendations with payback calculations
• Model and analyze chilled water plant performance using tools such as Chalk Talk, Demand Flow algorithms, and thermodynamic principles
• Design and simulate energy efficiency measures (ECMs) including chiller optimization, pump sequencing, cooling tower performance, and AHU controls
• Prepare technical specifications for equipment replacement, VFD installations, and control system upgrades
• Validate energy savings calculations and ensure compliance with ASHRAE, BEE, and ECBC benchmarking standards

Customer Account & Relationship Management

• Serve as the primary technical point of contact for assigned customer accounts (PM10, PM20, PM40 pipeline stages)
• Understand customer business objectives and translate them into tailored energy solutions
• Present technical findings, recommendations, and financial impact analyses to C-suite and facility management teams
• Manage project timelines, scope, and deliverables; ensure customer satisfaction and repeat business
• Conduct post-implementation reviews and provide ongoing performance monitoring support

Solution Delivery & Implementation Support

• Develop detailed project development reports including equipment lists, installation procedures, and scope of work
• Support site readiness assessments and commissioning activities for Demand Flow, solar, heat pump, and thermal storage solutions
• Troubleshoot performance issues and optimize system controls post-implementation
• Prepare Measurement & Verification (M&V) reports documenting actual vs. baseline energy consumption and realized savings
• Train facility managers and plant operators on new systems and best practices for ongoing optimization

Technical Analysis & Reporting

• Prepare executive summaries, detailed audit reports, and financial business cases with sensitivity analysis
• Generate monthly/quarterly performance dashboards and trend analysis reports
• Document assumptions, design parameters, and measured values transparently in all analyses
• Maintain assumptions register for every project (tariffs, operating hours, equipment efficiency, escalation rates)
• Support proposal development for PM10/PM20/PM40 opportunities with technical credibility

Capability Building & Knowledge Sharing

• Train plant energy managers and facility teams on energy management best practices
• Conduct workshops and capacity-building sessions for BEE certification preparation
• Share lessons learned and technical innovations across the team and customer base
• Stay current with industry standards, emerging technologies, and regulatory requirements (PAT scheme, ECBC, NMEEE)

3. REQUIRED TECHNICAL COMPETENCIES

Energy Auditing & Analysis

• BEE Certification (Energy Auditor) - Mandatory
• Expertise in preliminary and detailed energy audits across industrial, commercial, and institutional sectors
• Proficiency with energy audit instruments: power analyzers, flue gas analyzers, thermographic cameras, ultrasonic flow meters
• Understanding of energy balance methodology, Sankey diagrams, and energy flow quantification

HVAC Systems & Chilled Water Plants

• Deep knowledge of centrifugal and screw chillers, reciprocating compressors, and absorption chillers
• Expertise in variable-speed pumps, cooling towers, and air handling units (AHUs)
• Understanding of primary-secondary chilled water loops, decoupler systems, and three-way valve optimization
• Proficiency in calculating chiller COP, pump efficiency curves, cooling tower approach temperatures, and part-load performance
• Experience with VFD (Variable Frequency Drive) applications and control logic optimization

Energy Modeling & Software Tools

• Proficiency with Chalk Talk (versions 2.0, 3.0) for chilled water plant baseline and savings modeling
• Understanding of Demand Flow optimization algorithms and variable pressure curve technology
• Experience with energy simulation tools (EnergyPlus, eQuest, or equivalent) for building-level analysis
• Ability to work with trend data from APOGEE, Desigo Insight, or similar BMS platforms
• Capability to develop calibrated energy models using measured operational data

Renewable Energy & Emerging Technologies

• Knowledge of solar PV system design, net metering, gross metering, and virtual net metering arrangements
• Understanding of thermal energy storage (TES) systems and their impact on chiller plant optimization
• Familiarity with heat pump technology, heat recovery systems, and waste heat recovery exchangers
• Awareness of battery storage systems and their integration with solar installations
• Understanding of grid-connected vs. off-grid configurations and energy accounting mechanisms

Standards, Codes & Regulations

• Expertise in BEE energy audit guidelines and designated consumer sector requirements
• Knowledge of ECBC (Energy Conservation Building Code) compliance and benchmarking
• Familiarity with PAT (Perform, Achieve, Trade) scheme and regulatory compliance requirements
• Understanding of ASHRAE standards (90.1, 62.1) and HVAC design best practices
• Awareness of local electricity tariff structures and incentive schemes (UJALA, SAUBHAGYA, etc.)

4. PROFESSIONAL COMPETENCIES

Customer Engagement

• Ability to communicate complex technical concepts to non-technical audiences (C-suite, facility managers)
• Strong presentation skills with data visualization and storytelling capability
• Active listening and consultative problem-solving approach
• Ability to translate customer business objectives into technical solution requirements
• Experience managing customer expectations and delivering on commitments

Project Management

• Capability to manage multiple projects simultaneously across different sales stages (PM10, PM20, PM40)
• Strong organizational and time management skills
• Experience with project planning, scope definition, and risk management
• Ability to track project metrics and report progress to stakeholders
• Familiarity with Defective Liability Period (DLP) and post-implementation support requirements

Data Analysis & Reporting

• Proficiency with Excel (advanced formulas, pivot tables, data visualization)
• Ability to work with large datasets and identify trends, anomalies, and optimization opportunities
• Strong report writing skills with clear structure, assumptions transparency, and actionable recommendations
• Capability to create executive summaries and detailed technical documentation
• Experience with financial modeling, NPV calculations, and payback period analysis

Collaboration & Team Work

• Ability to work effectively with cross-functional teams (sales, delivery, support, finance)
• Strong collaboration skills with internal stakeholders and external partners
• Willingness to mentor junior team members and share technical knowledge
• Proactive in identifying and escalating issues early

5. DESIRED EXPERIENCE

• 8+ years of experience in energy auditing, HVAC engineering, or energy management consulting
• Proven track record conducting 100+ energy audits across diverse facility types (industrial, commercial, institutional)
• Experience with chilled water plant optimization projects and energy savings implementation
• Demonstrated expertise in preparing investment-grade energy audit reports and business cases
• Background in facility management, building operations, or energy services delivery
• Familiarity with Siemens solutions (Demand Flow, Chalk Talk, building automation) is a plus
• Experience in India's energy market, regulatory landscape, and customer base (PAT, ECBC, BEE schemes)

6. EDUCATION & CERTIFICATIONS

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field (Mandatory)
• BEE Energy Auditor Certification (Mandatory)
• HVAC design certification (ASHRAE, or equivalent) - Preferred
• Certified Energy Manager (CEM) - Preferred
• MBA or advanced business management certification - Preferred

7. KEY PERFORMANCE INDICATORS (KPIs)

• Number and quality of energy audits completed per quarter
• Average energy savings identified per project (MWh/year and INR)
• Customer satisfaction scores and Net Promoter Score (NPS)
• Sales pipeline conversion rate (PM10 PM20 PM40 Closure)
• Proposal quality and technical credibility (win rate, proposal-to-closure cycle)
• Accuracy of energy savings predictions vs. actual M&V results (within 10%)
• Repeat business and customer retention rate
• Training and capability-building initiatives completed

8. WORKING ENVIRONMENT & TRAVEL

• Primary location: [Specify city/region]
  • Field-based role: 60-70% travel to customer sites for audits, assessments, and project implementation
  • Occasional work from office for reporting, proposal development, and internal meetings
  • Flexible working arrangements to accommodate customer schedules and project deadlines
  • Remote collaboration with global Siemens teams (time zone considerations)