Technical Account Manager - El Paso Public Safety

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact  

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.  

What You’ll Do  

Must be willing to reside within one hour of Pinellas County Sheriff’s Office HQ  

Reports to: Sr. Director, Embedded Services  

Achieve mastery of all Axon technologies and products 

Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account

Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner 

Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic 

Provide tier-2 technical support 

Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting 

Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances 

Develop relationships with key partners to support growth within the customer account 

Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services 

Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement 

Maintain customer confidence, especially in high-pressure situations 

Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary 

Report, as needed, to various agency locations to ensure project timelines and objectives are being met 

Support customer deployment activities, implementation planning, product adoption, and operational readiness 

Deliver customer training related to relevant Axon products, workflows, and integrations 

Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment 

What You Bring

Bachelor’s degree or equivalent work experience 

3+ years of experience working with major city, enterprise, or similarly complex customers 

Proven track record of successfully managing customer relationships and technical projects 

Experience with project management and product deployment 

Understanding of SaaS, cloud providers/solutions, virtualization, and storage 

Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies 

Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets 

Unmatched analytical, strategic, and creative problem-solving skills 

Excellent interpersonal skills with strong written and verbal communication 

Detail-oriented with excellent organizational and time management skills 

Demonstrated ability to deal with change and excel in high-stress situations 

Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies 

Must be able to pass any required agency background check 

Possess a valid driver’s license 

Have access to reliable transportation

Preferred Qualifications

Experience managing a public safety Axon program 

Experience with program management and progress reporting 

Knowledge of JIRA and Microsoft Dynamics 

Knowledge of CCTV, VMS, and IP cameras 

Experience working closely with sales and support teams 

Experience in networking and telecommunications 

Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments 

Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows 

Experience coordinating across internal and external stakeholders in complex customer environments 

Benefits that Benefit You

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

  Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at  axongreenhousesupport@axon.com  or via our  Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our  Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers .  If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .