Technical Account Manager - Customer Success

This role is located in EMEA- remote with possibility to work from our offices in Munich or Budapest

Tulip  brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.

In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."

We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

About the Role

We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.

Key Responsibilities

Strategic Technical Advisory

Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts

Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases

Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders

Identify opportunities for deeper platform adoption and technical optimization

Customer Enablement & Growth

Conduct technical workshops, training sessions, and platform deep-dives

Help customers design scalable solutions using Tulip's no-code platform

Guide customers through complex technical implementations and integrations

Collaborate with customers to establish technical best practices and governance

Cross-Functional Collaboration

As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth

Partner with Product and Engineering teams to communicate customer technical requirements

Collaborate with Sales Engineering during expansion opportunities

Support renewal processes with technical value demonstrations

Technical Expertise & Thought Leadership

Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies

Develop technical content, documentation, and enablement materials

Participate in customer advisory boards and technical user groups

Represent Tulip at industry events and technical conferences

About You

You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.

Skills You'll Need

Technical Background

5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)

3+ Years of Tulip delivery experience, at the L4 SOLV level

Strong understanding of manufacturing operations, Industry 4.0, or industrial software

Experience with APIs, system integrations, and database concepts

Familiarity with no-code/low-code platforms preferred

Ability to travel (estimated 20%)

Communication & Collaboration

Excellent written and verbal communication skills

Ability to translate complex technical concepts for diverse audiences

Strong presentation and workshop facilitation skills

Collaborative mindset with experience working across teams

Industry Knowledge

Deep knowledge of digital transformation initiatives in industrial settings

Understanding of manufacturing processes and operational challenges

Experience with manufacturing execution systems (MES) and similar platforms 

What We Offer

Impact: Help customers transform their operations and achieve measurable business outcomes

Growth: Develop deep expertise in cutting-edge manufacturing technology while building customer success skills

Team: Join a collaborative, customer-obsessed team that values technical excellence

Learning: Continuous learning opportunities with access to the latest manufacturing and technology trends

Culture: Be part of a company that's revolutionizing how manufacturing gets done

Ready to Apply? If you're passionate about technology, customer success, and manufacturing innovation, we'd love to hear from you. Join us in helping manufacturers build the future of operations with Tulip's no-code platform. Tulip Interfaces is committed to creating a diverse environment and is proud to be an equal opportunity employer. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.