Technical Account Manager - Costa Rica

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why Redis?

It’s an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate.

Why would you love this job?

As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform.

The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key.

If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

• Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them.

• Develop a strong working relationship with clients and become their trusted advisor.

• Drive the technical aspects of clients’ revenue performance optimization process.

• Serve as the technical and product expert for the clients in all matters.

• Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services.

• Onboard new customers to help them start their journey with Redis technological platform.

• Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.

• Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery.

What will you need to have?

• 3+ years of experience in pre/post sales engineering (ideally database engineering)

• Hands-on experience with server-side software development and Linux

• Practical hands-on experience with AWS and/or GCP.

• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business

• Strong technical skills with which to assess and address the customers’ needs and challenges

• Strong verbal and written communication, organization, multitasking, and time management skills

• A Bachelor degree from a University is a must—preferably in Computer Science

Extra great if you have:

• Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)

• Experience with NoSQL databases or distributed caches

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.