Technical Account Manager – Cloud Backup & Disaster Recovery

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

Commvault does  not  conduct interviews by email or text.

We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com  

About Commvault  

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

We are seeking a customer-focused  Technical Account Manager (TAM)  to drive adoption, value realization, and long-term success for enterprise customers leveraging our cloud data protection platform. 

The TAM acts as a  primary technical advisor and strategic partner , ensuring customers achieve their desired outcomes across backup, disaster recovery, security, and compliance in multi-cloud environments (AWS, Azure, GCP). 

This role goes beyond reactive support by combining  technical expertise, customer engagement, and proactive risk management  to improve platform usage, retention, and expansion. 

Key Responsibilities  

Serve as the  designated technical point of contact  for assigned Enterprise and Premier customers. 

Build deep, trusted relationships with customer stakeholders (engineering, operations, security, and leadership). 

Understand customer business goals and align platform capabilities to drive measurable outcomes. 

Drive  onboarding, adoption, and ongoing optimization  of backup and disaster recovery solutions. 

Conduct  regular health checks, service reviews, and success planning sessions . 

Identify opportunities to improve  coverage, performance, cost efficiency, and resilience posture . 

Track and report on customer success metrics (usage, SLA adherence, risk posture). 

Act as a  subject matter expert  in cloud backup, disaster recovery, and cyber resilience. 

Own  critical customer escalations , ensuring timely communication and resolution. 

Coordinate with Support, Engineering, and Product teams to drive issues to closure. 

Lead or participate in  post-incident reviews (RCA)  and ensure preventive actions are implemented. 

Advocate for customers by providing structured feedback to Product and Engineering teams. 

Develop reusable assets (playbooks, guides, automation recommendations). 

Help customers improve operational maturity through  automation and self-service . 

Required Qualifications & Skills  

5+ years of experience in  cloud, data protection, or customer-facing technical roles  (e.g., Support, TAM, Solutions Engineer). 

Strong expertise in:  

AWS, Azure, or GCP (IAM, compute, storage, networking) 

Backup and Disaster Recovery concepts 

Experience managing  enterprise customers or strategic accounts . 

Proven ability to  translate technical capabilities into business value . 

Strong communication and stakeholder management skills. 

Experience in  incident management and escalation handling . 

Preferred Qualifications  

Experience in  Technical Account Management (TAM), Customer Success, or Professional Services . 

Familiarity with  data protection platforms (e.g., Clumio, Commvault) . 

Knowledge of:  

Security & compliance (e.g., ransomware protection, data governance) 

Infrastructure as Code (Terraform) 

Automation/scripting (Python, APIs) 

Cloud certifications (AWS/GCP/Azure – Associate or Professional). 

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com  For any inquiries not related to an accommodation please reach out to  wwrecruitingteam@commvault.com .

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