Tech Support Specialist
Levi Strauss & Co. · Bengaluru · onsite · Posted 1d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Calling all originals: At Levi Strauss Co., you can be yourself - and be part of something bigger. We re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.
Summary of the role:
You will support Levi Strauss Co. s 24/7 IT Service Management Command Center by monitoring enterprise systems, validating alerts, performing initial incident triage, and escalating issues quickly to the right technical teams. Working with senior technicians, Incident Managers, Service Desk teams, and infrastructure and application specialists, you will help maintain service availability, accurate operational visibility, and a positive user experience across critical business systems.
About the Job
- Monitor enterprise tools and dashboards in real time, validate alerts, assess severity and business impact, initiate approved runbooks, and perform first-level troubleshooting where possible.
- Create and maintain accurate incident records, operational dashboards, shift logs, and handover documentation, while escalating incidents to L2/L3 and application teams in line with established procedures and service levels.
- Provide clear and timely updates during alerts and incidents, support the Incident Manager during high-priority events, and contribute to runbook updates, knowledge articles, known-error records, post-incident reviews, and continuous improvement.
- Real-time monitoring and alert triage - monitor enterprise tools/dashboards; validate alerts; prioritize by severity and impact; initiate runbooks according to defined protocols
- Escalation and coordination - engage L2/L3 and application teams per escalation matrices; provide timely updates; support the Incident Manager during high-priority events
- Incident logging and documentation - create/update tickets with accurate categorization, impact/urgency assessment, timelines, operational dashboards, and shift logs
- Basic troubleshooting and request handling - perform first-level diagnostics for common hardware/software issues and standard requests within defined scripts and runbooks
- Continuous improvement and operational hygiene - contribute to runbook updates, known error records, knowledge articles, tool health checks, post-incident reviews, and training
- Shift handover quality and coverage readiness - maintain clear shift notes, handover documentation, and operational continuity across rotations
- Stakeholder communication and operational visibility - provide concise technical and non-technical updates that support incident visibility and response coordination
- Command Center collaboration and responsiveness culture - collaborate with senior technicians, technical teams, and peers to support reliable incident response
About You
- 4+ years of experience in IT support, technical support, or a Command Center or monitoring environment.
- Experience with incident monitoring, alert validation, initial troubleshooting, incident logging, categorization, prioritization, and timely escalation using defined protocols and runbooks.
- Working knowledge of ITIL Incident Management and Request Management, with experience maintaining accurate incident records, operational dashboards, and shift handovers.
- Ability to communicate clearly with technical and non-technical audiences and collaborate with Service Desk, infrastructure, application, security operations, and vendor teams.
- Bachelor s degree in a technology field or equivalent practical experience.
Nice to have
- ITIL, CompTIA A+, Network+, ITSM, or similar technical certification.
- Experience with enterprise ticketing and monitoring platforms such as ServiceNow, Jira, Remedy, or comparable tools.
- Prior experience in a 24/7 Command Center environment, knowledge-management activities, post-incident reviews, or AI-enabled support improvement.
Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, weve got you covered.
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, weve got you covered.
Heres a small snapshot:
- Complimentary preventive health check-up for you your spouse
- OPD coverage
- Best in class leave plan including paternity family care leaves
- Counselling sessions to prioritize mental well-being
- Exclusive discount vouchers on Levi s products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
selection processServicenowitsmIncident Managementbusiness systemssecurity operationsenterprise systemsit service managementIncident ResponseDiagnosticsopdCompTIACommand CenterForgeJira AtlassianoperationsIT SupportArtificial Intelligence
About Levi Strauss & Co.
Levi Strauss & Co.
Fashion & Textile
1.6k+
employees
1853
173 years old
San Francisco,California
United States
₹6.1L PA avg
Avg at Levi Strauss & Co.
About
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. We just might be the original startup. Our brands — Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™ — stand for freedom and self-expression around the world. And for more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world.
Industries
Fashion & TextileInternet
Employee ratings
10 reviews
4.3/ 5
Culture
3.9
Career growth
3.6
Work-life
4.0
Employees rate it well for
Overall Company43Company Culture42
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