Tech Support Intern

What is BrightChamps

BrightChamps is a fast-growing EdTech company building learning experiences that help children develop real-world skills and confidence. We blend pedagogy, technology, and data to create scalable learning programs. As we scale rapidly across products and functions, we're looking for an experienced HR Business Partner to partner with business leaders and shape people strategies that drive performance, engagement, and growth

Role Overview

We are looking for a motivated and detail-oriented Tech Support Intern to join our team. This role is ideal for candidates with a strong foundation in SQL, logical reasoning and technical troubleshooting who are eager to gain hands-on experience in a fast-paced technology environment. The intern will work closely with internal teams and external stakeholders to investigate issues, analyze data, support API-related activities, and help deliver effective technical solutions.

Key Responsibilities

• Assist in resolving technical support tickets and troubleshooting application issues.
• Write SQL queries to extract, analyze, and validate data.
• Investigate data discrepancies and perform root cause analysis.
• Collaborate with Developers, QA and Stake holder to resolve reported issues.
• Analyze API requests, responses, and logs to identify errors.
• Use browser developer tools (Network, Console) for debugging and issue investigation.
• Document issues, resolutions and troubleshooting steps.

Required Skills

• Pursuing or recently completed a degree in Computer Science, Btech, BCA, Engineering, or a related field.
• Good knowledge of SQL (joins, aggregations, filtering, etc.).
• Strong analytical and logical problem-solving skills.
• Basic understanding of APIs, HTTP requests/responses, and common error codes.
• Familiarity with browser developer tools for debugging.
• Good communication skills and eagerness to learn.