Tech Support Executive

About Zippee:

• Zippee is building Indias #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Role & responsibilities :

• Serve as the first line of tech support for internal teams and brand customers.
• Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc.
• Liaise with SaaS providers for escalations, configuration, and performance issues.
• Maintain issue logs and work with tech/product teams to drive long-term fixes.
• Support brand onboarding and ensure smooth WMS integration.
• Train users on key workflows and basic troubleshooting.

Requirements:

• 2-5 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
• Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
• Strong problem-solving ability and clear communication skills.
• Comfortable working in a fast-paced, startup environment.

What you'll get:

• Opportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.
• Annual company retreat.
• Steep learning curve, high ownership, and the chance to grow fast as we scale.