{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Executive – L1","description":"Roles & Responsibilities:

Provide Level 1 support for Windows desktops and laptops (hardware & software).

Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts, and mobile email setup

Use critical thinking and logical probing techniques to identify root causes of issue

Provide remote support to end-users with varying levels of technical proficiency.

Guide users with patience and empathy, especially those who are not tech-savvy.

Document troubleshooting steps and resolutions in the ticketing system

Collaborate with other IT team members for systemic issue resolution

Ensure adherence to IT policies, processes, and security standards

Required Skill Set:

Excellent verbal & written communication and customer service abilities.

Bachelor’s degree in IT, Computer Science, or related field.

Basic knowledge of Windows/MAC/OS, networking fundamentals, and ticketing tools.

Strong troubleshooting and problem-solving skills.

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