Tech. Support Executive-Chat

Key ResponsibilitiesCustomer Interaction (Chat Support)

• Handle inbound and outbound customer queries via chat
• Respond promptly and professionally to customer concerns
• Maintain a friendly, empathetic, and solution-oriented tone

Billing & Account Support

• Resolve issues related to:
• Billing discrepancies and invoice clarifications
• Payment failures and refunds
• Subscription plans, upgrades, and cancellations
• Educate customers about billing policies and charges

Issue Resolution

• Identify customer problems and provide quick and accurate solutions
• Escalate complex cases to higher support levels when required
• Ensure First Contact Resolution (FCR) wherever possible