FULLTIME
Tech Support Engineer
Mantras2Success Consultants
Not specified · onsite · Posted 18d ago
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Section · 01
About this role
Job Description:
Role Overview
We are seeking aTechnical Support Engineerwith a minimum of3 years of relevant experienceto deliver high-quality technical assistance to our clients. This is an end-to-end support role covering the complete ticket lifecycle-from issue logging to final resolution. The role requires alignment withUK business hours .
Key Responsibilities
- Own customer-reported technical issues fromticket creation to final resolution
- Communicate with clientsclearly, professionally, and with precision
- Research, diagnose, troubleshoot, andresolvesystemand application issues
- Follow standard operating procedures fortimelyescalationtointernal teams
- Asktargeted diagnosticquestionstoidentify root causes quickly
- Provideprompt, accurate, and actionablefeedbacktocustomers
- Prepareaccurate and timely technical reports
- Document technicalknowledgethroughnotes, FAQs, and manuals
- Build and maintainprofessional, collaborativerelationshipswithclients
Technical Skill Requirements
- Working knowledge of:
- Frontend technologies
- Backend systems
- Databases and queries
- APIs and integrations
- Strong understanding ofticketing systems and support workflows
Candidate Profile
- Minimum3+ years ofexperienceintechnical support
- Basic knowledge of a programming language (e.g., Python, Java).
- . Familiarity with API testing tools (e.g., Postman).
. Basic SQL knowledge.
. Knowledge of Excel. - Experience working in a product-based company (preferred).
- Strongverbal and written communicationskills
- Proven ability to demonstrateownership, accountability, and problem-solving
- Structured approach to troubleshooting and documentation
- Ability to perform underSLA-driven environments
- High client-orientation with asolution-focused mindset
Work Schedule
Shift Timing:1:30 PM IST to 10:30 PM IST
Alignment:UK business hours
Sourced from foundit
Section · 02
Skills
Section · Company
About Mantras2Success Consultants
Mantras2Success Consultants
Recruitment
125
employees
2014
12 years old
ahmadabad, gujarat
India
₹3.4L PA avg
Avg at Mantras2Success Consultants
About
Mantras2Success aims to be a one stop solution for all the career-related problems of the modern- day professional. We provide job advice along with our top notch recruitment services that are smooth and hassle free, in nature. On the other end, we aid companies in the following ways -
1) Helping them recruit great talent by offering a pool of candidates for them to select
2) Through HR Consulting, we help companies make appropriate HR policies procedures so that HR can be a driver of growth for them.
In a nutshell, we bridge the gap between skills and opportunities, and we do it the best in the market.
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Culture
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4.1
Work-life
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