Tech Specialist - Service Desk ( SD2 )

• Provide timely and effective technical support to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues related to software applications and hardware systems.


• Collaborate with internal teams to identify and implement solutions for customer requests and issues.


• Develop and maintain technical documentation and knowledge base articles.


• Participate in training and development programs to enhance technical skills and knowledge.


• Analyze customer feedback and provide recommendations for process improvements.

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