Tech-savvy Paralegal with a passion for customer service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech-savvy Paralegal with a passion for customer service based in Canada.

This role offers the opportunity to combine legal expertise, customer support, and technology within an innovative LegalTech environment. You will play a key role in helping customers achieve successful outcomes by providing legal drafting support, answering product-related questions, and guiding users through technical processes. Working across customer success, legal operations, and technical support, you will ensure a seamless client experience from onboarding through ongoing service. The position blends analytical thinking, communication, and problem-solving with hands-on exposure to modern legal technology solutions. You will collaborate with a supportive, remote-first team that values continuous learning, open communication, and customer-centric innovation. This is an excellent opportunity for a proactive legal professional who enjoys working at the intersection of law, technology, and customer success.

Accountabilities: Draft, review, and prepare legal agreements and documentation that accurately reflect customer requirements while maintaining high quality and compliance standards.

Conduct legal research and provide support on legal matters to contribute to efficient service delivery.

Respond to customer inquiries through email and chat, providing timely, accurate, and professional assistance regarding products, services, and account management.

Guide customers through technical setup processes, including assisting with integrations and ensuring successful configuration of required platforms.

Support prospective customers by answering questions, explaining services, and contributing to a positive pre-sales experience.

Prepare reports based on customer-provided information and deliver clear, well-structured documentation.

Collaborate closely with internal teams to ensure customer requests are resolved efficiently and service standards are consistently maintained.

Contribute to customer satisfaction, retention, and long-term success by delivering exceptional service throughout the customer journey.

Requirements

Previous experience as a Paralegal, Customer Success Specialist, Legal Assistant, or in a similar customer-facing legal support role.

Strong ability to draft, review, and manage legal documents with excellent attention to detail.

Familiarity with LegalTech concepts and an interest in technology-enabled legal services.

Experience supporting customers and building positive client relationships in a professional environment.

Excellent written English communication skills with the ability to explain legal or technical concepts clearly.

Strong analytical thinking, organizational skills, and a proactive approach to problem-solving.

Comfortable using modern digital collaboration tools such as Google Docs and other web-based productivity platforms.

Ability to manage multiple priorities while maintaining accuracy in a fast-paced remote work environment.

Exposure to working with organizations across different industries and business sizes is considered an advantage.

Willingness to learn new technologies and contribute to continuous improvement initiatives.

Benefits

Fully remote work environment with the flexibility to work from anywhere.

Comprehensive onboarding program with dedicated training and ramp-up support.

Opportunity to work alongside collaborative, knowledgeable, and supportive colleagues.

Startup culture offering significant opportunities for professional growth and career development.

Regular virtual and in-person team activities designed to strengthen collaboration and engagement.

Open communication culture with direct feedback and continuous learning opportunities.

Opportunity to contribute to the evolution of innovative LegalTech solutions while making a meaningful impact on customer success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1