Tech mahindra Hiring For International voice process

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  
• Provide accurate information to customers about products/services offered by the company.
  
• Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
  
• Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
  
• Collaborate with team members to achieve common goals and objectives.