Tech Mahindra Hiring For AP Trainer

Job Description for accounts payable Knowledge Transfer Trainer

Role Summary

The Accounts payable Knowledge Transfer and stabilization Lead will plan, govern, and execute end-to-end knowledge transfer for invoice processing, travel and expense, and payments during transition and early operations. The role will translate client and SME knowledge into controlled learning assets, validate learner proficiency, manage go-live readiness, and partner with operations, quality, transition, and client stakeholders to stabilize service delivery, reduce operational risk, and enable timely handover to business-as-usual teams.

Process Scope

• Invoice Processing: Invoice receipt and validation, purchase order and non-purchase order invoices, three-way matching, coding, approvals, exception handling, holds, and issue resolution.
• Travel and Expense: Expense report submission and review, policy compliance, supporting-document validation, corporate card reconciliation, exception management, and employee query resolution.
• Payments: Payment proposal and run, payment-method validation, approval controls, bank-file processing, payment exceptions, rejections, returns, and payment-status queries.

Key Responsibilities

• Own the knowledge transfer lifecycle from due diligence and planning through knowledge acquisition, validation, go-live, stabilization, and formal handover to business-as-usual operations.
• Create and maintain the KT plan, curriculum, session calendar, topic tracker, attendance records, risks, dependencies, action log, and governance dashboard across invoice processing, travel and expense, and payments.
• Coordinate with client SMEs, transition leads, operations, quality, and technology teams to confirm process scope, regional variations, systems, controls, service-level requirements, and exception scenarios.
• Facilitate knowledge acquisition through process walkthroughs, shadowing, reverse shadowing, hands-on practice, case-based learning, and teach-back sessions.
• Develop, review, and control SOPs, process maps, desktop procedures, job aids, exception matrices, decision trees, training decks, and assessment banks, ensuring timely SME and client sign-off.
• Define proficiency criteria and conduct knowledge checks, mock transactions, process simulations, PKTs, teach-backs, and certification assessments to establish production readiness.
• Prepare go-live readiness reports covering knowledge coverage, resource certification, system and access readiness, open gaps, operational risks, dependencies, and mitigation plans.
• Lead the stabilization learning plan during hypercare by monitoring errors, quality trends, escalations, turnaround times, backlog, and recurring queries, and by deploying focused refreshers and remediation interventions.
• Run daily or weekly stabilization governance with clear reporting on performance, risks, root causes, corrective actions, owners, and closure dates.
• Establish exit criteria and complete structured handover to operations, including residual-risk documentation, knowledge repository ownership, refresher plans, and post-transition support requirements.

Key Skills and Competencies

• Strong end-to-end Procure to Pay knowledge, with hands-on expertise in invoice processing, travel and expense, and payments.
• Demonstrated expertise in transition methodology, knowledge transfer planning, due diligence, process discovery, readiness assessment and stabilization governance.
• Ability to convert tacit SME knowledge into clear, controlled, and auditable SOPs, process maps, exception guides, and learning assets.
• Strong understanding of financial controls, approval matrices, segregation of duties, policy compliance, audit requirements, data security, and operational risk.
• Working knowledge of ERP and workflow platforms such as Oracle, or equivalent systems, along with Microsoft Office.
• Strong analytical capability to interpret quality, productivity, backlog, ageing, turnaround time, error, and assessment data and convert findings into recovery actions.
• Strong project coordination, stakeholder management, client communication, risk management, and governance reporting skills.
• Ability to manage multiple workstreams, regions, process variants, and dependencies in ambiguous and time-sensitive transition environments.

Key Metrics/ Outcomes

• Completion of planned KT topics, sessions, documentation, and SME sign-offs within agreed timelines.
• Learner assessment, teach-back, mock-transaction, and certification pass rates against defined proficiency thresholds.
• Go-live readiness achieved with controlled knowledge gaps, documented risks, confirmed access, and approved mitigation plans.
• Reduction in invoice, expense, and payment errors, rework, escalations, backlog, and dependency on client SMEs during hypercare.
• Achievement of agreed stabilization targets for quality, productivity, turnaround time, service levels, and knowledge-retention indicators.
• Timely closure of KT and stabilization actions, formal operational acceptance, and complete handover of controlled knowledge assets.

Behavioral skills

• Strong business orientation, client focus, and ownership mindset.
• Ability to influence without authority and drive timely decisions across client, SME, operations, and support teams.
• Clear, structured communication with the confidence to challenge gaps, escalate risks, and facilitate resolution diplomatically.
• High attention to detail, disciplined follow-through, and strong documentation orientation.
• Passion for learning, knowledge sharing, coaching, and sustainable capability building.
• Resilience and adaptability when working across time zones, changing priorities, and fast-paced transition environments.

Qualification & Experience

• Bachelors degree in Commerce, Finance, Accounting, Business Administration, or a related discipline; MBA, M.Com, CA, CMA, or equivalent qualification is preferred.
• 68 years of experience in Finance & Accounting operations, process transition, knowledge transfer, stabilization, process training, or knowledge management, preferably in shared services or BPM.
• Demonstrated process expertise in invoice processing, travel and expense, and payments.
• Proven experience managing KT plans, SME sessions, SOP governance, assessments, go-live readiness, hypercare, and stabilization reporting.
• Experience supporting at least one end-to-end transition or migration from knowledge acquisition through business-as-usual handover is preferred.
• Experience in client-facing, multi-location, or cross-cultural environments will be an advantage.
• We need immediate joiners
• Job location will be Malad Mumbai

Interested people can share their resumes to the below email address [email removed]