CHENNAI · FULLTIME
Tech Liner
MSX International
Chennai · onsite · Posted 57d ago
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Undisclosed4–8 yrsfulltimeChennai
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Section · 01
About this role
Job Description
Job Purpose:
- Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
- Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
- Implement process for Fix it right by initiate training programme at dealers
- Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)
Principal Accountabilities:
- Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
- Prepare countermeasure sheet for Non F1 cases and educate dealers on same
- Implement F1 good practice at dealers
- Clear long pending vehicle waiting for diagnosis
- Perform Deep dive in dealer process and make action plan for all negative VOC
- Validate dealer level action plan and give training for further improvement
- Prepare training module base on available GTSS database and need for NTL
- Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
- Analyse dealer requirement and support in correct diagnosis and repair
- Remote online support
- Dealer visits Qualifications
B.E or Diploma (Automobile/Mechanical)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
dealerTechnical SupportService qualityDiagnosticsProgrammingdeploymentAutomobileLiterature
Section · Company
About MSX International
MSX International
BPO
5001-10000
employees
1996
30 years old
Detroit, Michigan
United States (USA)
About
MSX International provides BPO services for the automotive industry, utilizing technology and expertise to enhance operational efficiency and drive value.
Industries
BPOConsulting
Employee ratings
70 reviews
3.5/ 5
Culture
3.5
Career growth
3.0
Work-life
3.6
Employees rate it well for
Work Culture15Work Life Balance14Appraisal11Senior Management9Salary9
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