Tech Functional Project Manager - Retail

Functional Title: Tech Functional Project Manager

Position Location: Delhi NCR

Areas of Impact:

- End to end Project governance

- Stakeholder Management

- Execution for Technology Initiatives

- Vendor Management

- Integration of Modern AI Tools

Purpose:

We are looking for a Tech Functional Project Manager who can bring structure, clarity, and strong execution to our technology initiatives. With SaaS-led ecosystems becoming core, this role will work closely with the Head of ERP & Infra and CIO to drive projects across ERP, e-commerce, integrations, and security.

Key Responsibilities:

- Drive end-to-end project governance across ERP, e-commerce, IT systems, and cybersecurity initiatives

- Act as a bridge between business, tech teams, and external partners/vendors

- Lead ERP implementation planning, readiness, and execution support

- Manage IT ticketing systems rollout & Other value-added solution onboarding to user adoption and process optimization

- Oversee e-commerce platform implementation and ecosystem integrations

- Drive integration of modern AI-based tools (custom & ready solutions) across business use cases

- Ensure the right balance between build vs. ready-to-use (SaaS) solutions

- Track timelines, risks, dependencies, and delivery quality

- Run structured reviews, reporting, and stakeholder communication

- Maintain strong documentation, MOMs, and governance discipline

Must have experience:

- Proven experience in ERP implementation projects

- Hands-on exposure to modern retail & e-commerce ecosystems

- Experience in integrating SaaS platforms and third-party systems

- Exposure to AI-based tools/solutions implementation (custom or ready platforms)

- Experience with technology value-added system implementation & adoptions

- Basic exposure to cybersecurity projects or governance frameworks

Preferred Experience:

- Experience in luxury or premium retail technology environments

- Consulting experience in retail/e-commerce digital transformation projects

- Exposure to platforms like Shopify, Magento, Zoho, or similar ecosystems

- Experience managing multi-vendor and cross-functional delivery environments

Core Skills:

- Strong techno-functional understanding of complex tech rollouts

- Ability to balance build vs. buy decisions practically

- Excellent stakeholder management (internal & external)

- Strong communication skills, especially with senior leadership

- Ability to drive closure, not just coordination

- Structured, detail-oriented, and execution-focused

Experience:

- 8 - 12 years (flexible for the right candidate with strong retail-tech exposure)

What Will Make You Successful:

- Ability to bring order to complexity and drive outcomes

- Comfort working with CXO-level stakeholders

- Ownership mindset with high accountability

- Focus on quality execution and long-term scalability