Tech Coord, Income Process Professional

Job Summary

The role of Technical Coordinator - Entitlements requires good understanding of various investment instruments like Equities, Fixed Income Products, Asset Backed Securities and Unit trust assets. Good understanding of wire payments, tax application/reclaims on Corporate Action events, valuation reporting etc. Core responsibilities include monitoring control activities for the team and managing the daily activities, escalation queries management, placing high emphasis on accuracy, timeliness and client servicing. Identify process gaps and work on mitigating risk through process improvement initiatives or projects. The position requires experience and in-depth knowledge of security service industry and financial instruments

Responsibilities

General

• Monitor and ensure accuracy and timeliness of client deliverables.
• Improve on performance through process improvement and continuous training.
• Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met
• Implement consistent best practice and monitor the standards as agreed with the home locations.
• Ensures that adequate training/ cross training is provided for all team members

Process Management

• Good understanding of financial products such as Unit Trust, equities, bonds etc.
• Maintain technical knowledge around the securities industry and instruments, understanding how they function as it relates to the markets, and integration with our other operation areas and client deliverables
• Identifies and manages resolution of service delivery root causes
• Ability to act as a process expert, own and resolve complex queries and issues not only of self but also for the immediate sub process
• Ability to build and maintain strong relationships with all stakeholders, related departments and Middle Offices
• Ability to train new hires on the process and ensure proper training and development of staff to meet requirements of their job
• Generates ideas for operational efficiency and assesses impact
• Assesses areas of risk within the team and establishes control mechanisms to control/monitor risk and respond to regulatory/legislative changes
• Ensures that all metrics MIS are completed regularly
• Challenge status quo areas for improvement pursued effectively
• Reduce rework and errors in line with measurable targets

Client Management

• Engage with internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible
• Advocate dependency rate and methods to reduce gradually

Risk Management

• Ensure accuracy and current volumes do not expose Northern Trust to Financial, Regulatory and/or reputational risk.
• Support audit and compliance reviews in line with corporate standards
• Understanding of BCP Plans GBCRS requirements, deliver accordingly.
• Ensure team adherence to CASS regulations, REMS policy on exception management.
• Oversee sign off checklists for team members
• Involvement in EUC (End User Certification) documentation and ensure completion.
• Conduct regular internal audits within the team and implement sufficient controls wherever applicable.
• Perform root cause analysis on the issue to mitigate risk
• Idea generation/best practices implemented as a part of process improvement/generation of operational efficiency contributing towards Value for spend.
• Track all the internal/external errors on error log; perform root cause of all errors.
• Draft effective and client friendly incident report for all external errors/incidents with effective and realistic remedial measure to avoid future recurrences.

Information Management

• Hold/Participate regular meetings/huddles to keep staff informed on items relating to the department, global practice as well as enterprise bank wide information.
• Pro-actively communicate the procedure updates to the team. Ensures that all DPADs/BCP are kept up to date at all times
• Collect and report management information in a timely manner, analysing and translating trends into solutions.
• Escalate issues which may have a significant impact on client satisfaction with the appropriate sense of urgency.

Skills

• Good analytical, and reasoning skills
• Approachable and able to promote teamwork through creative solutions
• Seen as a role model and is well respected by staff, peers and partners.
• Maintain professional demeanour and even approach at all times.
• Must be resilient to pressure and ability to adapt quickly.
• Demonstrate ability to delegate effectively.
• Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment.
• Proficiency in MS Office (particularly Excel, Power Point Word)
• Excellent spoken and written English and the ability to write business correspondence.
• Ability to work effectively with TL Managers within across teams.
• Ability to evaluate priorities.
• Work on projects, migrations etc.

Core Competencies

• Communication (Effective presentation, listening oral communication skills)
• Self-management (adaptability and resilience, learning behaviour, integrity and ethics)
• Thinking (creative thinking, decision making, input seeking, logical thinking and Troubleshooting)
• Administration (planning the day for the team along with the Team Lead, process specialist, quality seeker)

Shift Support

Flexible to work in shifts

Location

Bangalore

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.