teams live Events specialists

Advanced Microsoft Teams Event administration and live troubleshooting

Complex event planning, support model definition and technical readiness assessment

Voice/audio bridge, Genesys event line and conferencing troubleshooting

Live incident command and technical bridge coordination

Post-event RCA, trend analysis and preventive action management

Runbook, checklist and contingency-plan ownership

Ability to mentor L2 event specialists and coordinate multiple technical teams

Teams Rooms/MTR and AV integration experience

CQD/call analytics experience

Streaming/encoding platform familiarity

Executive town hall support experience

Regulated communication support experience