Teammate
Taskus · Mohali · onsite · Posted 27d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and responsibilities:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
- Navigate internal and external documentation and resources to provide world-class service;
- Identify and escalate priority or unresolved issues to appropriate internal teams;
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
- Participate in all mandated internal and external training and/or seminars; and
- Get to know, understand, and comply with TaskUs policies and procedures.
- Computer literate
- Fluent in the English language, as well as reading and writing in English
- Must be at least a high school graduate
- Problem-solving and critical-thinking skills
- Great communication skills, written and oral
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Empathic toward customers and can maintain a customer-centric approach
- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
- Open to feedback, eager to learn, and can show improvement
- Resilient, calm, and professional when dealing with challenging situations
- Adaptable to a dynamically changing business
- Trustworthy and reliable with a high level of integrity
- Resourceful, high attention to detail, and the ability to multitask
Sourced from naukri
Skills
Customer Servicecustomer satisfactionreadingResearchCommunication Skills
About TaskUs
Taskus
BPO
12.2k+
employees
2008
18 years old
New Braunfels, Texas
United States (USA)
About
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Industries
BPOTelecom
Employee ratings
2,420 reviews
3.0/ 5
Culture
3.1
Career growth
2.5
Work-life
3.0
Employees rate it well for
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