Team Member

Job Description

• Handling service of customers in the area assigned.
• Serve food and beverages to guest in accordance with the standard operating procedure.
• Be conversant with the items on the Food and beverage menu, to be able to make recommendations to guests and upsell.
• Ensure that all guests are attended quickly and efficiently as possible, constantly striving to promote a service first atmosphere
• Help the Guest to get seated as per the standards.
• Arrange the table for accommodating correct no of Guests.
• Take and serve order as per the standards.
• Standard for assembling and picking up food orders.
• Ensure and maintain clean and tidy table after the main course.
• Ensure all acts of serving are executed within prescribed time limit.
• To meet guest needs and request in right time.
• To ensure and maintain high level of guest satisfaction.
• To greet guests in a smiling, polite and courteous manner
• Check that the quality and presentation of food meets the set standards before it is presented to guests.
• Ensure work area is clean.
• Maintain high standards of Hygiene and cleanliness throughout the work area
• Ensure all equipment are properly maintained, stacked and stored
• Inventory in charge for cutlery & crockery and maintaining stocks.
• Report any potential health and safety hazards
• Confirm satisfaction by directly asking guests and getting the comment cards filled by guests.
• Co-ordinate appropriate action with the managers in case of dissatisfied guests.
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Carry out any other duties that may be assigned from time to time by the supervisor