Team Member - Sales & Warranty Support

Role & responsibilities :

• All E-Commerce Order booking in SAP - B2B & B2C customers
• Maintaining pricing in orders.
• Making STOs against Amazon FBA & Flipkart FBF orders.
• Co-ordination with E-Commerce & Billing team to ensure order booking for arranging billing on time.
• Making Credit notes against goods return of E-Commerce invoices.
• Maintain costing as per special offers in sale & maintain costing for new products launched. Check warranty claims received on Bizom, Verify claims & arrange to settle claims.
• Make FOC orders or Credit against spares claim as per requirement.
• Make Credit Notes against warranty Labour Charges.
• Update Warranty claim settlement details in Bizom.Spares Orders booking received on website shared by Product Team..
• Preparation of Analytical report & MIS as & when required related to Sales.
• Co-ordination with Internal & External stakeholders to ensure timely dispatch.
• Booking of trade orders & STO to Depots/CWH, sample orders as & when required.
• Allocation of trade orders to plants and depots as & when required.
• Coordination with IT for facilitating ease of operation whenever needed.
• Arranging GR & Credit note claims of rate difference, schemes, wrong supply, short supply as & when required.