Team Member-Process-Credit Card-Marketing HO

Position: Sales Training & Development Manager - Consumer Bank

Location: Mumbai
Function: Consumer Banking - Learning & Development / Sales Enablement
Grade: (As per internal banding)
Reporting to: Outbound Head / Training Manager (Consumer Bank)

Department: Credit Card-Marketing HO

Grade: M1 to M3

Key Responsibilities

• Sales Onboarding:
  Deliver structured induction programs for new sales hires (CASA, Loans, Credit Cards) to ensure faster readiness and productivity
• Sales Training Delivery:
  Conduct training on sales techniques, product knowledge, objection handling, and customer engagement
• Capability Building:
  Drive initiatives to enhance selling skills, cross-sell/upsell capabilities, and customer-centric selling approaches
• Product & Compliance Training:
  Ensure sales teams are aligned on product updates, policies, and regulatory requirements (RBI guidelines)
• Performance Enhancement:
  Analyze sales MIS to identify gaps and conduct targeted refresher training for low performers
• Field Coaching:
  Provide on-ground coaching and support to sales teams through field visits and joint calls
• Content Development:
  Create training modules, sales playbooks, scripts, and digital learning content
• Stakeholder Management:
  Collaborate with Sales Heads, HR, Product, and Compliance teams to align training with business needs

Eligibility Criteria

• Minimum 5+ years of experience in Banking/NBFC Sales or Sales Training
• Prior experience in Consumer Banking or Credit Cards preferred
• Strong understanding of sales processes and frontline challenges
• Proven track record in improving sales performance or enabling teams

Required Skills

• Strong sales training & facilitation skills
• Good understanding of banking products and regulations
• Excellent communication and presentation skills
• Ability to analyze sales data and identify skill gaps
• High energy, result-oriented, and willingness to travel for field coaching