Team Member – Payroll Management

Purpose/Objective

To manage end-to-end employee separation activities, including resignation, retirement, termination, absconding and death cases, ensuring timely closure, accurate HR system updates, compliant documentation, seamless employee experience, and adherence to defined SLAs.

Key Responsibilities of Role

Exit Management Operations - Process all employee separation cases, including resignation, retirement, termination, absconding and death, with timely LWD, approval and status updates in HR systems such as SAP, Oracle or relevant platforms.
- Coordinate with HRBPs, reporting managers, Payroll, Finance, IT and other stakeholders to ensure smooth exit processing and case closure within agreed timelines.
- Maintain accurate separation data, reports, MIS dashboards and trackers for resignations, retirements, attrition, transfers and exits, ensuring audit readiness and data integrity.
NDC (No Dues Clearance) Management - Initiate, monitor and follow up on NDC workflows to ensure timely clearance completion, SLA adherence and resolution of discrepancies before exit closure.
Full & Final Settlement Support - Support Payroll and Finance with accurate exit, statutory and policy inputs for timely Full & Final settlement processing and employee query resolution.
- Prepare F&F statements as per policy and group guidelines, ensuring compliance and completeness of documentation.
Employee & Stakeholder Support - Address employee and stakeholder queries through ServiceNow or designated platforms, providing timely communication on exit formalities, documentation and process updates.
- Ensure a positive and responsive employee experience during offboarding.
Compliance & Governance - Ensure adherence to company policies, labour laws, statutory requirements, confidentiality norms, and internal/external audit documentation requirements.
Process Improvement - Identify process gaps, recommend automation or efficiency improvements, and support UAT or implementation of HR system/process enhancements to improve service delivery.

Technical Competencies

Employee Exit & Lifecycle Process Management,Employee Service Delivery & Stakeholder Coordination,HR Compliance, Documentation & Audit Readiness,HR Systems, Data Accuracy & MIS Reporting

Qualifications and Experience

Qualification - Graduate in HR, Business Administration, Commerce or related discipline; MBA/PGDM in HR preferred.
Experience - 2 to 5 years of experience in HR Operations, GCC Setup, Employee Lifecycle Management or Exit Management.
- Exposure to Oracle (Or kind of HR Application), SAP HR, ServiceNow or similar HRMS/ticketing platforms preferred.
- Strong understanding of exit formalities, NDC, F&F settlement, employee data management, compliance, HR documentation, MIS/reporting, MS Excel and stakeholder coordination.
- Good communication, follow-up discipline, problem-solving ability, confidentiality and service orientation.