Team Member- Fault Management
Tata Tele Business Services · Pune · onsite · Posted 70d ago
Undisclosed8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job responsibility Span of control: TTL NOC Key Customer IP NOC, VOICE NOC, FO, PSC Necessary Preferred Skills
Tx FM & SA Team Member to manage Tx Network Operation with complete understanding of different Tx technologies in Network and ensuring service assurance along with maintaining KPIs, Handling / motivating / supporting the Team, Ensuring smooth Operations 247.
Major responsibilities include:
- Ensuring 247 Monitoring all Tx NOC network elements.
- Ensuring TT s getting assigned and resolved.
- Ensuring service assurance for restoring the affected customer circuits in time within agreed SLA
- Coordinating / supporting / escalating the critical / major issues to FO for resolving the same intime within agreed SLA
- Support to automation team for tool development
- Proactive approach for enhancing the network / customer uptime
- KPI Tracking and KPI improvement.
- Team Productivity monitoring and Skill enhancement support.
- 24 7 team shift availability.
- Project Management & Collaboration
- Team building and coordination with different team members for fault resolution within time as per agreed SLA
- Over 2+ years of experience in Tx & core domain.
- Strong understanding of project management, customer service, and technical knowledge Tx core network elements, including SDH, OTN, DWDM, ASON & PTN
- Excellent problem-solving, leadership, and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
- Team Handling
- Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceTeam BuildingAutomationFault ManagementCore NetworkMonitoringProject ManagementanalyticalService AssuranceTelecom
About Tata Tele Business Services
Tata Tele Business Services
Telecom
25k+
employees
1995
31 years old
Mumbai, Maharashtra
India
₹10.4L PA avg
Avg at Tata Tele Business Services
About
Tata Tele Service Provides all digital solutions customized for your industry
Industries
Telecom
Employee ratings
10 reviews
3.6/ 5
Culture
2.4
Career growth
2.4
Work-life
2.3
Employees rate it well for
Overall Company36Compensation & Benefits35
Find them on