Team Member-Enhanced Due Diligence

Job Responsibilities:

• Good communication skill in English and Hindi is essential.
• Investigation of credit card fraud dispute cases highlighted to the unit.
• Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
• Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
• Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customers complaints.
• Providing end to end resolution to customers complaints to avoid repeat complaints and further escalations.
• Ensuring complete resolution of the complaint within pre-defined TAT.
• Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
• Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
• Managing all Audit related activities & observations raised by internal & external units.

Skills Requirement:

• Good communication skill in English and Hindi is essential.
• Experience in Identifying Root cause analysis & Escalations for CC.
• Should have expertise in Excel, Power Point.
• Good Interpersonal Skills
• Good Communication and Presentation skills.