Team Member - Branch Governance

Enriching Lives Winning as ONE

ABC Company Info

Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

What makes an ideal ABC Citizen

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details

Business

Aditya Birla Capital

Role

Team Member - Branch Governance

Department

Ops & CS

Eligibility Criteria

Graduate

Job Purpose

The purpose of this job is to monitor Customer Service and Central Operations (CPU) and branch operations to facilitate adherence to compliance by closely monitoring breaches and mitigating risks, customer satisfaction and give clear presentation /Dashboards to SMT on Monthly/quarterly basis

Key Result Areas

Supporting Actions

Process Controls & Checks

To monitor all policies and processes related to loan servicing are up to date and followed by the team

To check if all regulatory activities are completed on time.

To facilitate monthly and quarterly review meet data is compiled and presented to SMT on time.

To prepare critical PDDs are highlighted to SMT every month

Check the dipstick analysis are done by all units, same to be reviewed and presented to SMT

Compliance Management & Reporting

Check whether all policies and processes related to loan servicing and disbursement are complied and followed with

Check performance metrics, defect ratio and SLAs and identify trends/ patterns