Team Manager - Voice Process Only Males
eSoftlabs · Chennai · onsite · Posted 70d ago
₹4.5L - ₹5.5L PA5–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Greetings from the Scorelabs Inc...
Lead and manage the Voice Process team
Handle and supervise Inbound & Outbound calling
Drive team performance and achieve targets
Monitor call quality,provide regular feedback,team coaching and performance reviews
Minimum 1 year of experience as a Team Manager in a Call center process &
It Should be on Paper
Call Hr Suvarna - [phone removed]
Lead and manage the Voice Process team
Handle and supervise Inbound & Outbound calling
Drive team performance and achieve targets
Monitor call quality,provide regular feedback,team coaching and performance reviews
Required Candidate profile
Strong communication skills in Hindi, English, and TamilMinimum 1 year of experience as a Team Manager in a Call center process &
It Should be on Paper
Call Hr Suvarna - [phone removed]
Sourced from naukri
Skills
Customer ServiceEscalation HandlingTeam HandlingTeam ManagerattritionCustomer support Team leadCall Center ManagerBPO ManagerSLA ManagementreportingCall Center OperationsKPIAhtInbound Voice Processperformance managementContact Center Operations
About eSoftlabs
eSoftlabs
IT Services & Consulting
250
employees
2011
15 years old
Hyderabad / Secunderabad, Telangana
headquarters
₹9.1L PA avg
Avg at eSoftlabs
₹4.5L – ₹5.5L PA
This role
About
This organization provides IT staffing solutions for businesses, addressing the critical demand for skilled technology professionals across various sectors.
Industries
IT Services & ConsultingLogisticsManagement Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.8
Career growth
3.6
Work-life
3.6
Employees rate it well for
Compensation & Benefits37Overall Company36
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