Team Manager, Alexa Shopping, Alexa Shopping

Description

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.

Key job responsibilities

• Manage a team ( 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
• Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members
  
  

A day in the life

• Undertakes task allocation and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
• Communicate clear status reports and documentation
• Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members
  
  

Basic Qualifications

• Knowledge of CSV, JSON, Markdown or python
• Knowledge of machine learning models
• Bachelor's degree or equivalent
• 2+ years of people management leading teams of 20 experience, or experience in problem solving and delivering results
• 2+ years of quality assurance engineering experience, or BS degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
• Knowledge of Excel skills to be able to refine data and prepare business reports
• Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience prioritizing and delivering projects on time in a fast-moving environment
  
  

Preferred Qualifications

• Experience managing project delivery
• Experience in quality assurance/testing/mobile industry/internet of things (IoT)
• Familiarity with QA/testing concepts (test execution, defect tracking, release validation)
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI MAA 12 SEZ

Job ID: A10468742