Team Leader
Yellow Umbrella Services · Mumbai · onsite · Posted 1d ago
Undisclosed1–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Proven track record of overseeing call center operations and ensuring efficient call handling processes. Ability to optimize call routing, staffing levels, and scheduling to meet service level agreements (SLAs) and key performance indicators (KPIs). Experience in monitoring agent performance and productivity metrics. Experience in setting clear goals, providing feedback, and fostering a positive work environment.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Service levelSLASMonitoringStaffingRoutingSchedulingCall Center Operations