CHENNAI · FULLTIME
Team Leader
TP
Chennai · onsite · Posted 10d ago
Sourced from
Undisclosed0–5 yrsfulltimeChennai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
We are looking for a highly skilled and experienced Team Leader to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.
Roles and Responsibility - Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues.
- Ensure compliance with company policies and procedures.
- Proven experience as a Team Leader in a customer-facing environment.
- Strong knowledge of customer experience management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience working with international clients or teams is an advantage.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Screeningjoining formalitieshrsdInterviewingIT Recruitmentteam coachingStaffingHiringSourcingTLTalent AcquisitionHR Generalist ActivitiesTechnical RecruitmentTeam LeadingRecruitmentHuman Resource Management