Team Leader

• Being a Team Leader, you will manage the day-to-day planning and operations of your team.
• This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
• As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.
• You must be organized and be able to handle responsibility.
• A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow.
• Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.
• You must be adept at creating reports of your teams performance and documenting feedback from your client.
• You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

So, what are we looking for?

• We need someone who has the skills to call themselves a Leader.
• Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company.
• We need someone with excellent verbal and written communication skills along with above-average technical know-how.
• If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.