DI
Team Leader
d i management international services · Siliguri · onsite · Posted 33d ago
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About this role
Team Leader – US Commercial Energy Campaign
Location: Siliguri, West Bengal
Employment Type: Full-Time
Industry: BPO / US Energy / Sales
Process: US Commercial Electricity & Natural Gas – Deregulated Energy
About the Role
We are looking for an experienced and highly driven Team Leader to manage our US Commercial Energy campaign from our Siliguri operations.
The ideal candidate should have hands-on experience in US energy sales, electricity/natural gas campaigns, deregulated energy markets, or US utility/supplier processes and be capable of leading a sales team toward consistent conversion and quality performance.
This is a hands-on leadership role. The Team Leader will be responsible not only for team performance but also for agent coaching, call monitoring, objection handling, campaign knowledge and daily sales execution.
Key Responsibilities
- Lead, motivate and manage a team of US energy sales agents.
- Drive daily, weekly and monthly sales and conversion targets.
- Monitor live calls and provide real-time coaching and feedback.
- Conduct daily huddles, product/process training and role-play sessions.
- Train agents on US commercial electricity and natural-gas processes.
- Ensure agents understand deregulated energy markets, utility vs. supplier, rates, usage, contracts and supplier changes.
- Assist agents with complex customer objections and closing techniques.
- Monitor call quality, compliance and sales performance.
- Track KPIs including calls, connects, qualified leads, bill submissions, quotes, conversions and closures.
- Identify performance gaps and implement corrective coaching plans.
- Work closely with QA, Operations and Management to improve campaign performance.
- Maintain accurate daily performance reports.
- Support new-hire training and nesting.
- Listen to calls regularly and identify opportunities for improving pitch, rebuttals and closing.
- Ensure agents follow approved scripts, disclosures and campaign procedures.
Required Experience
Mandatory / Strongly Preferred:
- Experience as a Team Leader / Supervisor / SME / Trainer in a US voice process.
- Prior experience in US Energy / Electricity / Natural Gas / Utility / Deregulated Energy is highly preferred.
- Strong understanding of US commercial energy sales.
- Experience handling sales or lead-generation campaigns.
- Strong knowledge of objection handling and sales closing.
- Ability to train agents on energy terminology and campaign processes.
- Excellent English communication and interpersonal skills.
- Strong coaching, monitoring and team-management abilities.
- Comfortable working with US business customers and decision-makers.
- Willingness to work in US business hours/night shifts as required.
Energy Domain Knowledge We Value
Candidates with practical knowledge of the following will be preferred:
- US electricity deregulation
- Natural-gas deregulation
- Utility vs. competitive supplier
- Commercial energy procurement
- Electricity usage / kWh
- Natural-gas usage / therms
- Fixed and variable energy rates
- Contract term and expiration
- Commercial energy bills
- Supplier/REP/ESCO terminology
- Bill collection and pricing workflow
- LOA / authorization procedures
- TPV / verification procedures
- Commercial decision-maker qualification
- Energy sales rebuttals and closing techniques
- Campaign compliance
What We Are Looking For
We are looking for someone who can actually lead from the floor, not just manage attendance and reports.
The right candidate should be capable of listening to an agent's call, identifying exactly where the agent is losing the customer, demonstrating the correct pitch/rebuttal and immediately coaching the agent to improve conversion.
Candidates with US Energy campaign experience as a TL, SME, Trainer, QA or Senior Sales Agent are encouraged to apply.
Compensation
Salary: Competitive and based on experience
Incentives: Performance-based incentives may be available.
Apply
Interested candidates can send their CV along with their current location, total BPO experience, US process experience, US Energy experience and expected salary.
Subject: US Energy Team Leader – Siliguri
Location: Siliguri, West Bengal
Employment Type: Full-Time
Industry: BPO / US Energy / Sales
Process: US Commercial Electricity & Natural Gas – Deregulated Energy
About the Role
We are looking for an experienced and highly driven Team Leader to manage our US Commercial Energy campaign from our Siliguri operations.
The ideal candidate should have hands-on experience in US energy sales, electricity/natural gas campaigns, deregulated energy markets, or US utility/supplier processes and be capable of leading a sales team toward consistent conversion and quality performance.
This is a hands-on leadership role. The Team Leader will be responsible not only for team performance but also for agent coaching, call monitoring, objection handling, campaign knowledge and daily sales execution.
Key Responsibilities
- Lead, motivate and manage a team of US energy sales agents.
- Drive daily, weekly and monthly sales and conversion targets.
- Monitor live calls and provide real-time coaching and feedback.
- Conduct daily huddles, product/process training and role-play sessions.
- Train agents on US commercial electricity and natural-gas processes.
- Ensure agents understand deregulated energy markets, utility vs. supplier, rates, usage, contracts and supplier changes.
- Assist agents with complex customer objections and closing techniques.
- Monitor call quality, compliance and sales performance.
- Track KPIs including calls, connects, qualified leads, bill submissions, quotes, conversions and closures.
- Identify performance gaps and implement corrective coaching plans.
- Work closely with QA, Operations and Management to improve campaign performance.
- Maintain accurate daily performance reports.
- Support new-hire training and nesting.
- Listen to calls regularly and identify opportunities for improving pitch, rebuttals and closing.
- Ensure agents follow approved scripts, disclosures and campaign procedures.
Required Experience
Mandatory / Strongly Preferred:
- Experience as a Team Leader / Supervisor / SME / Trainer in a US voice process.
- Prior experience in US Energy / Electricity / Natural Gas / Utility / Deregulated Energy is highly preferred.
- Strong understanding of US commercial energy sales.
- Experience handling sales or lead-generation campaigns.
- Strong knowledge of objection handling and sales closing.
- Ability to train agents on energy terminology and campaign processes.
- Excellent English communication and interpersonal skills.
- Strong coaching, monitoring and team-management abilities.
- Comfortable working with US business customers and decision-makers.
- Willingness to work in US business hours/night shifts as required.
Energy Domain Knowledge We Value
Candidates with practical knowledge of the following will be preferred:
- US electricity deregulation
- Natural-gas deregulation
- Utility vs. competitive supplier
- Commercial energy procurement
- Electricity usage / kWh
- Natural-gas usage / therms
- Fixed and variable energy rates
- Contract term and expiration
- Commercial energy bills
- Supplier/REP/ESCO terminology
- Bill collection and pricing workflow
- LOA / authorization procedures
- TPV / verification procedures
- Commercial decision-maker qualification
- Energy sales rebuttals and closing techniques
- Campaign compliance
What We Are Looking For
We are looking for someone who can actually lead from the floor, not just manage attendance and reports.
The right candidate should be capable of listening to an agent's call, identifying exactly where the agent is losing the customer, demonstrating the correct pitch/rebuttal and immediately coaching the agent to improve conversion.
Candidates with US Energy campaign experience as a TL, SME, Trainer, QA or Senior Sales Agent are encouraged to apply.
Compensation
Salary: Competitive and based on experience
Incentives: Performance-based incentives may be available.
Apply
Interested candidates can send their CV along with their current location, total BPO experience, US process experience, US Energy experience and expected salary.
Subject: US Energy Team Leader – Siliguri
Sourced from foundit
Skills
Call MonitoringAgent Coachingcampaign knowledgederegulated energy marketsUS energy salesutility supplier processessales executionElectricitySales ClosingNatural Gasobjection handling
About D I Management International Services
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