Team Leader

Job Description

Team Leader – Retail Store

Company: Rozana Rural E-Commerce Private Limited

Job Title: Team Leader – Retail Store

Department: Retail Store Operations

Locations:

Haryana- Assandh

Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur

Uttarakhand- Gadarpur

Employment Type: Full-Time

Role Purpose

The Team Leader – Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.

Key Responsibilities

• Store Operations
• Manage daily retail store operations and ensure smooth functioning.
• Ensure proper opening and closing of the store as per SOP.
• Maintain store hygiene, visual merchandising, and product availability.
• Ensure compliance with company processes, policies, and operational standards.
• Team Management
• Lead, guide, and motivate store team members.
• Allocate daily responsibilities and monitor team productivity.
• Conduct regular team briefings and communicate business priorities.
• Support onboarding and training of new team members.
• Monitor attendance, punctuality, grooming, and discipline.
• Sales & Business Performance
• Drive daily, weekly, and monthly store sales targets.
• Monitor sales performance and identify opportunities for improvement.
• Promote products, schemes, offers, and cross-selling opportunities.
• Track key store KPIs and take corrective actions to improve performance.
• Support the Store Manager in achieving business objectives.
• Customer Experience
• Ensure a positive and consistent customer experience.
• Handle customer queries, complaints, and escalations professionally.
• Ensure quick resolution of customer issues.
• Build strong relationships with regular customers and the local community.
• Inventory & Stock Management
• Ensure accurate stock receiving, storage, display, and movement.
• Conduct regular stock checks and support stock audits.
• Monitor stock availability and identify fast-moving/slow-moving products.
• Minimize stock loss, damage, expiry, and pilferage.
• Coordinate with the relevant teams for replenishment.
• Cash & Transaction Management
• Ensure accurate billing and cash/ digital payment handling.
• Monitor daily cash reconciliation and transaction records.
• Follow company guidelines for cash handling and deposit procedures.
• Report discrepancies immediately to the reporting manager.
• Reporting & Compliance
• Maintain daily store reports and operational records.
• Track sales, inventory, attendance, customer issues, and other key metrics.
• Ensure compliance with company SOPs and statutory requirements.
• Escalate operational issues and business risks to the reporting manager.
  

Key Performance Indicators (KPIs)

• Achievement of store sales targets
• Daily customer footfall and conversion
• Average transaction value
• Product availability and stock accuracy
• Inventory loss/shrinkage control
• Customer satisfaction and complaint resolution
• Team productivity and attendance
• Store hygiene and operational compliance
• Cash/transaction reconciliation accuracy
• Adherence to company SOPs
  

Candidate Profile

Education

Graduate preferred; candidates with relevant retail experience may also be considered.

Experience

• 2–5 years of experience in retail/store operations.
• Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
• Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.
  

Required Skills

• Strong team-handling and leadership skills
• Good communication and interpersonal skills
• Customer service orientation
• Sales and target-oriented approach
• Basic inventory management knowledge
• Good numerical and analytical ability
• Problem-solving and decision-making skills
• Basic knowledge of MS Excel and retail billing/POS systems
• Ability to work in a fast-paced retail environment
  

Preferred Attributes

• High ownership and accountability
• Positive and energetic attitude
• Strong execution capability
• Good local market understanding
• Ability to manage multiple tasks effectively
• Willingness to work in rotational shifts, weekends, and holidays as per business requirements