Team Leader
Rozana Rural Commerce Private Limited · Haridwar · onsite · Posted 40d ago
Undisclosed2–5 yrsfulltimeSourced from
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About this role
JOB DESCRIPTION
Team Leader - Retail Store
Company: Rozana Rural E-Commerce Private Limited
Job Title: Team Leader - Retail Store
Department: Retail Store Operations
Locations:
Haryana- Assandh
Uttar Pradesh- Rudauli, Salon, Mohanlal Ganj, Lal Ganj, Kosi kalan, Gosaiganj, Jattari, Gauriganj, Gangoh, Bilas Pur, Kairana, Bakshi ka talab, Sidhuali, Pukhrayan, Jagdishpur
Uttarakhand- Gadarpur
Employment Type: Full-Time
Role Purpose
The Team Leader - Retail Store will be responsible for managing day-to-day store operations, leading the store team, ensuring excellent customer service, achieving sales targets, maintaining inventory accuracy, and ensuring adherence to company policies and operational standards.
Key Responsibilities
1. Store Operations
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- Manage daily retail store operations and ensure smooth functioning.
- Ensure proper opening and closing of the store as per SOP.
- Maintain store hygiene, visual merchandising, and product availability.
- Ensure compliance with company processes, policies, and operational standards.
2. Team Management
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- Lead, guide, and motivate store team members.
- Allocate daily responsibilities and monitor team productivity.
- Conduct regular team briefings and communicate business priorities.
- Support onboarding and training of new team members.
- Monitor attendance, punctuality, grooming, and discipline.
3. Sales Business Performance
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- Drive daily, weekly, and monthly store sales targets.
- Monitor sales performance and identify opportunities for improvement.
- Promote products, schemes, offers, and cross-selling opportunities.
- Track key store KPIs and take corrective actions to improve performance.
- Support the Store Manager in achieving business objectives.
4. Customer Experience
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- Ensure a positive and consistent customer experience.
- Handle customer queries, complaints, and escalations professionally.
- Ensure quick resolution of customer issues.
- Build strong relationships with regular customers and the local community.
5. Inventory Stock Management
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- Ensure accurate stock receiving, storage, display, and movement.
- Conduct regular stock checks and support stock audits.
- Monitor stock availability and identify fast-moving/slow-moving products.
- Minimize stock loss, damage, expiry, and pilferage.
- Coordinate with the relevant teams for replenishment.
6. Cash Transaction Management
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- Ensure accurate billing and cash/ digital payment handling.
- Monitor daily cash reconciliation and transaction records.
- Follow company guidelines for cash handling and deposit procedures.
- Report discrepancies immediately to the reporting manager.
7. Reporting Compliance
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- Maintain daily store reports and operational records.
- Track sales, inventory, attendance, customer issues, and other key metrics.
- Ensure compliance with company SOPs and statutory requirements.
- Escalate operational issues and business risks to the reporting manager.
Key Performance Indicators (KPIs)
-
- Achievement of store sales targets
- Daily customer footfall and conversion
- Average transaction value
- Product availability and stock accuracy
- Inventory loss/shrinkage control
- Customer satisfaction and complaint resolution
- Team productivity and attendance
- Store hygiene and operational compliance
- Cash/transaction reconciliation accuracy
- Adherence to company SOPs
Candidate Profile
Education:
Graduate preferred; candidates with relevant retail experience may also be considered.
Experience:
-
- 2-5 years of experience in retail/store operations.
- Prior experience as a Team Leader / Executive/ Senior Executive / Customer Service Supervisor/ Store Supervisor preferred.
- Experience in FMCG, retail, grocery, e-commerce, or quick-commerce will be an advantage.
Required Skills
-
- Strong team-handling and leadership skills
- Good communication and interpersonal skills
- Customer service orientation
- Sales and target-oriented approach
- Basic inventory management knowledge
- Good numerical and analytical ability
- Problem-solving and decision-making skills
- Basic knowledge of MS Excel and retail billing/POS systems
- Ability to work in a fast-paced retail environment
Preferred Attributes
-
- High ownership and accountability
- Positive and energetic attitude
- Strong execution capability
- Good local market understanding
- Ability to manage multiple tasks effectively
- Willingness to work in rotational shifts, weekends, and holidays as per business requirements
Required Skills
Retail operations Operations
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Billingvisual merchandisingStock Managementteam managementoperationsSalesRetail Store OperationsanalyticalreconciliationFMCG
About Rozana Rural Commerce Private Limited
Rozana Rural Commerce Private Limited
Internet
1.8k+
employees
2021
5 years old
Delhi,NCT
India
₹7.2L PA avg
Avg at Rozana Rural Commerce Private Limited
About
Empowering Rural India, One Village at a Time, one family, and one customer at a time.
Industries
InternetRetail
Employee ratings
10 reviews
3.5/ 5
Culture
4.1
Career growth
3.6
Work-life
4.1
Employees rate it well for
Work-Life Balance35Overall Company35
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