Team Leader

Role Overview

Designation: Team Leader.

Location: Bangalore.

Grade: F2.

Number of Positions: 02.

Minimum Criteria

• Minimum of 2 years of experience in Team management (Banking Operations) is mandatory

Responsibilities

• Lead and manage a team to achieve productivity, quality, and SLA targets.
• Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.
• Ensure adherence to process, compliance, and regulatory requirements.
• Identify process gaps and drive improvements in collaboration with relevant teams.
• Coordinate with internal stakeholders to ensure smooth operations.
• Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.
• Prepare and analyze MIS reports, highlighting risks and insights.
• Support onboarding, training, and continuous upskilling of team members.
• Manage workload distribution and ensure optimal resource utilization.
• Handle escalations and resolve process or customer-impacting issues.
• Drive team engagement and support retention initiatives.
• Identify risks and implement controls to ensure operational stability.

Educational/Professional Qualifications

• Must be a Graduate.

Required Skills

• Should be quality driven.
• Should be comfortable with rotational shifts.
• Basic knowledge of MS-Office (Excel and Word).
• Proficiency in Grammatically correct English Communication.
• Rapport building skills.
• No absenteeism or tardiness issues.
• Willing to take on challenging assignments.
• Willingness to work in rotational shifts and during holiday / weekend.
• Ability to work under pressure.
• Ability to deliver on time and as per specifications.
• Presentation skills (plus factor).
• Confident, patient, and positive mindset.

Competencies that will be Assessed

• Leadership skills.
• Process, People and client management.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.