Team Leader
TP · Mohali · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
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About this role
We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.
Roles and Responsibility - Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other departments to ensure seamless service delivery and resolve customer complaints.
- Coach and mentor team members to improve their skills and performance.
- Ensure compliance with company policies and procedures.
- Proven experience as a Team Leader or in a similar role.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience with customer support software and systems.
- Ability to motivate and inspire team members to achieve their goals.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Additional Info The company name is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencecustomer satisfactionCustomer Supportservice deliverytraining programsOmni Channelcustomer feedbackCustomer Complaintscustomer support softwareCommunication Skillscompliance